Sign in to the Cylance Endpoint Security management console using enhanced authentication Skip Navigation

Sign in to the
Cylance Endpoint Security
management console using enhanced authentication

You can configure authentication policies that specify the types of authentication that administrators must complete to sign in to the
Cylance Endpoint Security
management console and users must complete to activate
Cylance Endpoint Security
apps or agents (for example, the
CylancePROTECT Mobile
app and the
CylanceGATEWAY
agent). A transitioning screen appears briefly before the
Cylance Endpoint Security
management console is accessed.
If you sign in with an external IDP that was configured for custom authentication in the management console (Settings > Custom Authentication), you must continue to sign in using the 'Or sign in with your External Identity Provider' link with your external third-party IDP credentials.
BlackBerry
recommends that you configure your external IDP configuration as an authenticator so that you can use an authentication policy to sign in with your third-party IDP credentials from the main sign in screen. This provides more granularity and flexibility in the authentication configuration.
For more information on how to configure your external IP as an authenticator, see Migrate external IDPs from Custom Authentication to an authenticator.
  1. In a browser, navigate to the
    Cylance Endpoint Security
    management console.
  2. Complete one of the following tasks to access the management console.
    Task
    Steps
    Sign in with your
    Cylance
    account.
    1. Enter your email address.
    2. Click
      Sign In
      .
    3. Enter your password.
    4. Click
      Sign In
      .
    Sign in with your External Identity Provider that is configured as an authenticator.
    1. Enter your email address.
    2. Click
      Sign In
      .
    3. Enter your password.
    4. Click
      Sign In
      .
    Sign in with your External Identity Provider.
    1. Click
      Sign in with your External Identity Provider
      .
    2. In the browser, enter your email address.
    3. Click
      Sign In
      .
    4. Enter your password
    5. Click
      Sign In
      .