Add CylancePROTECT Mobile app and CylanceGATEWAY users Skip Navigation
  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Setup
  4. Cylance Endpoint Security Setup Guide
  5. Adding users and devices
  6. Add CylancePROTECT Mobile app and CylanceGATEWAY users

Add
CylancePROTECT Mobile
 app and
CylanceGATEWAY
 users

If you want to add users from your company directory, follow the instructions in Linking to your company directory. If you enable onboarding, directory groups and user accounts are added to the management console during the synchronization process. Follow the steps below if you want to add directory users individually without onboarding, or if you want to add individual users as
BlackBerry Online Account
 users.
  1. In the management console, on the menu bar, click
    Assets > Users
    .
  2. Click
    Add Users
    .
  3. Do any of the following:
    Task
    Steps
    Add a directory user.
    1. Type the name of the user and click the matching result from the drop-down list.
    2. Optionally, if you have already added user groups, add the user to one or more groups.
    Add a
    BlackBerry Online Account
     user.
    1. Click in the search field and click
      Add a new user manually
      . If you have not configured a directory connection, skip to the next step.
    2. Specify the user's name and email address.
    3. Optionally, if you have already added user groups, add the user to one or more groups.
    4. Direct the user to the BlackBerry Online Account password reset to enter their email and set a password. The user will use this password to activate the
      CylancePROTECT Mobile
       app. Users can also access the password reset link from the
      CylancePROTECT Mobile
       app when they activate the app.
  4. Click
    Save
    . If you want to add another user, click
    Save and New
     and repeat the previous step.