Managing CylanceGATEWAY Connectors
CylanceGATEWAY Connectors
After you've registered
CylanceGATEWAY Connectors
, you can specify a health check URL and restrict IP addresses for your connectors. If a health check URL is not specified, an alert message is displayed that prompts you to add the URL. Error messages that indicate failed DNS and HTTPS checks are also displayed on the CylanceGATEWAY Connectors
screen. For the CylanceGATEWAY Connectors
, you can perform the following:Screen | Actions |
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On the CylanceGATEWAY Connectors list screen |
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On the Connector info page |
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Restricting source IP addresses provides additional security to ensure that only
CylanceGATEWAY Connectors
with the IP addresses you specify can connect to your private network. If you restrict source IP addresses, your CylanceGATEWAY Connectors
should have a fixed IP address, either by setting a static IP address for the CylanceGATEWAY Connector
when it is deployed in a vSphere environment or ESXi environment, or creating a DHCP IP reservation on your network.Depending on the number of active
, some but not all of your users are able to access resources on your private network.
CylanceGATEWAY
users in your environment, a component of the BlackBerry Infrastructure
that is responsible for managing incoming tunnels from the connector might scale the resources that are allocated to your organization. Each CylanceGATEWAY Connector
establishes a tunnel to this component and has a health check performed on it. The Tunnel, DNS, HTTP, and Status columns then provide an indication of the state of those tunnels from the connector to the component that is responsible for managing them. For example, if the Tunnel column displays X
/2, this means that two of the components are allocated to your organization at that time. If the column displays 2/2, the connector has successfully established two tunnels to the component. If you see 0/2 or 1/2 that means the connector has either not established a tunnel or has established 1 out of the 2 tunnels that are required. If the status is 
The health check URL can be any URL within your private network that you want
CylanceGATEWAY
users to be able to connect to. CylanceGATEWAY
periodically sends an HTTP or HTTPS GET request, including a DNS lookup, through each CylanceGATEWAY Connector
tunnel to this URL. The Tunnel, DNS, and HTTP columns display the connection status for each connector. A status of 2/2 indicates that everything is working correctly. A status of 0/0 indicates that the status check of a new connection is still pending.The Status column displays the enrollment status of the
indicates that the
CylanceGATEWAY Connector
with the BlackBerry Infrastructure
. The 
CylanceGATEWAY Connector
has successfully completed the enrollment process and has established a connection to the BlackBerry Infrastructure
. The status column displays the connection state and might include a security message (for example, if the connector requires a restart to apply an update). Column | Description |
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Tunnel | This is the status of the CylanceGATEWAY Connector connection to the BlackBerry Infrastructure . If the status indicates a connection issue, contact your BlackBerry support representative. |
DNS | This is the status of the DNS query made from the CylanceGATEWAY Connector to your specified DNS server. If the status indicates an issue, verify that you've correctly specified your private DNS server. |
HTTP | This is the status of the HTTP query made to the CylanceGATEWAY Connector for the health check URL. If the status indicates an issue, verify that the health check URL can be reached from the CylanceGATEWAY Connector and that you have specified a DNS forward lookup zone. |
Status | This is the overall status of the CylanceGATEWAY Connector connection to the BlackBerry Infrastructure including the tunnel, DNS, HTTP, and health check.
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