UDP connectivity test responses Skip Navigation

UDP connectivity test responses

The following examples show the outputs that might be displayed when you verify the UDP path between the
CylanceGATEWAY Connector
and the
BlackBerry Infrastructure
.
In the following examples,
  • "Endpoint" is the IP address and port of the udp-connectivity-test that is being tested.
  • "Client Address:Port" is the external IP address and port of the
    CylanceGATEWAY Connector
    as seen by the
    BlackBerry Infrastructure
    .
  • "Server" is the
    BlackBerry Infrastructure
    .

Example: UDP traffic is successfully sent and received

In this example, the UDP traffic is successfully sent and receive between the connector in your private network and the
BlackBerry Infrastructure
.
Initiating discovery request Starting connectivity test using endpoint=<
IP address
>:<
port
> Sent hello message with id='62f6bf9e-741c-4f22-9907-2725789aa318' to <
IP address
>:<
port
> Waiting for server hello Received server hello with id='62f6bf9e-741c-4f22-9907-2725789aa318' from <
IP address
>:<
port
> Sent ack message with id='62f6bf9e-741c-4f22-9907-2725789aa318' to <
IP address
>:<
port
> Report: Client Address:Port = <
IP address
>:<
port
> Packet Size = 1500 Fragmented = false RTT = 3ms

Example: The outbound UDP traffic is blocked.

In this example, the UDP connectivity test client was able to send the client hello, but the
BlackBerry Infrastructure
did not receive the response within the timeout period.
Initiating discovery request Starting connectivity test using endpoint=<
IP address
>:<
port
> Sent hello message with id='2dca5fcf-3f9a-46c3-a158-911a851f94a7' to <
IP address
>:<
port
> Waiting for server hello Error: Timeout on receiving server hello Getting test report from server Error: The server did not receive our hello message. Is outbound UDP blocked? Starting connectivity test using endpoint=<
IP address
>:<
port
> Sent hello message with id='40fe1e15-b2c0-4607-9880-7be08ec505ac' to <
IP address
>:<
port
> Waiting for server hello Error: Timeout on receiving server hello Getting test report from server Error: The server did not receive our hello message. Is outbound UDP blocked? Error: No endpoints to test

Example: The inbound UDP traffic is blocked.

In this example, the UDP connectivity test client sent the UDP connectivity test client hello and the
BlackBerry Infrastructure
received it and replied, but the test client did not receive the response within the timeout period.
Initiating discovery request Starting connectivity test using endpoint=<
IP address
>:<
port
> Sent hello message with id='973e0d45-71f0-427b-be08-9e5f16d03349' to <
IP address
>:<
port
> Waiting for server hello Error: Timeout on receiving server hello Getting test report from server Error: The server sent a response that was not received. Is inbound UDP blocked? Starting connectivity test using endpoint=99.83.155.194:58255 Sent hello message with id='2fc6d3f8-43c2-4707-bc77-e85168c2596e' to <
IP address
>:<
port
> Waiting for server hello Error: Timeout on receiving server hello Getting test report from server Error: The server sent a response that was not received. Is inbound UDP blocked? Error: No endpoints to test