- Cylance Endpoint Security requirements
- Requirements: Cylance console
- Requirements: CylancePROTECT Desktop
- Requirements: CylanceOPTICS
- Requirements: CylancePROTECT Mobile app
- Requirements: BlackBerry Connectivity Node
- Requirements: CylanceGATEWAY Connector
- Requirements: CylanceGATEWAY agents
- Requirements: CylanceAVERT
- Cylance Endpoint Security network requirements
- Cylance Endpoint Security proxy requirements
- Logging in to the management console
- Installing the BlackBerry Connectivity Node
- Linking to your company directory
- Setting up administrators
- Adding users and devices
- Enrolling CylancePROTECT Mobile and CylanceGATEWAY users
- Setting up zones to manage CylancePROTECT Desktop and CylanceOPTICS
- Setting up CylancePROTECT Desktop
- Testing your CylancePROTECT Desktop deployment
- Using device policies to manage CylancePROTECT Desktop devices
- Installing the CylancePROTECT Desktop agent for Windows
- Installing the CylancePROTECT Desktop agent for macOS
- Installing the CylancePROTECT Desktop agent for Linux
- Require users to provide a password to remove the CylancePROTECT Desktop agent
- Setting up CylancePROTECT Mobile
- Setting up CylanceOPTICS
- Setting up CylanceGATEWAY
- Defining your private network
- Setting up the CylanceGATEWAY Connector
- Install the CylanceGATEWAY Connector to a vSphere environment
- Install the CylanceGATEWAY Connector to an ESXi environment
- Prerequisites to install CylanceGATEWAY Connector to a Microsoft Entra ID environment
- Install the CylanceGATEWAY Connector to a Microsoft Entra ID environment
- Install the CylanceGATEWAY Connector to a Hyper-V environment
- Install the CylanceGATEWAY Connector to an AWS environment
- Configure the CylanceGATEWAY Connector in the VM environment
- Access the CylanceGATEWAY Connector using OpenSSH
- Configure your firewall for the CylanceGATEWAY Connector
- Enroll the CylanceGATEWAY Connector with the BlackBerry Infrastructure
- View details for an enrolled CylanceGATEWAY Connector
- Configure the CylanceGATEWAY Connector
- Managing CylanceGATEWAY Connectors
- Manage CylanceGATEWAY Connectors
- Update a CylanceGATEWAY Connector
- UDP connectivity test responses
- Specify your private network
- Specify your private DNS
- Specify your DNS suffixes
- Specify private CylanceGATEWAY agent IP ranges
- Bring your own IP addresses (BYOIP)
- Setting up the CylanceGATEWAY Connector
- Network Address Translation with CylanceGATEWAY
- Define network services
- Controlling network access
- Configuring network protection
- Searching ACL rules and Network Services
- Using source IP pinning
- Configuring the Gateway service options
- Gateway Service policy parameters
- Configure Gateway service options
- Specifying how devices activated with an EMM solution use the CylanceGATEWAY tunnel
- Specify which apps use CylanceGATEWAY on iOS devices
- Specify which apps use CylanceGATEWAY on iOS devices in a Microsoft Intune environment
- Specify CylanceGATEWAY options on Android Enterprise devices
- Specify CylanceGATEWAY options on Chromebook devices
- Specify CylanceGATEWAY options on Android Enterprise devices in your Microsoft Intune environment
- Connecting Cylance Endpoint Security to MDM solutions to verify whether devices are managed
- Installing the CylanceGATEWAY agent
- Defining your private network
- Setting up CylanceAVERT
- Managing updates for the CylancePROTECT Desktop and CylanceOPTICS agents
- Connecting Cylance Endpoint Security to external services
- Appendix: Best practices for deploying CylancePROTECT Desktop on Windows virtual machines
- BlackBerry Docs
- Cylance Endpoint Security
- Setup
- Cylance Endpoint Security Setup Guide
- Setting up CylanceGATEWAY
- Installing the CylanceGATEWAY agent
- Perform a silent installation and upgrade of the CylanceGATEWAY agent
Perform a silent installation and upgrade of the CylanceGATEWAY agent
CylanceGATEWAY
agentYou can deploy the
CylanceGATEWAY
agent to users. If the deployment is for a new installation, users must restart their device and manually complete the installation process and enable Work Mode or activate Safe Mode. For new deployments, you can specify the custom domain name that you obtain the "Custom Domain Name" field in Settings > Application. If the deployment is an upgrade, users must restart their devices for the upgrade to complete. The CylanceGATEWAY
agent configurations are retained, and no additional action is required by users.Download a copy of the
CylanceGATEWAY
agent for Windows
from the BlackBerry website and save it to a location on your computer.- Open a command prompt and run as administrator.
- Navigate to the location where you saved theCylanceGATEWAYagents. Complete one of the following tasks. In this example, we will useCylanceGATEWAYagent version 2.7.0.19.
- To perform a silent installation or upgrade without restarting the users' devices, type.\CylanceGATEWAY-2.7.0.19.exe /s /v" REBOOT=Suppress /qn"
- To perform a silent installation or upgrade and immediately restart the users' devices, type.\CylanceGATEWAY-2.7.0.19.exe /s /v" /qn"
- To perform a silent installation or upgrade and create an installation log file called GWInstall, type.\CylanceGATEWAY-2.7.0.19.exe /s /v" REBOOT=Suppress /qn /l*v .\GWInstall.log"
- To perform a new installation and specify the custom domain name, type.\CylanceGATEWAY-<2.9.x.x>.exe /s /v" CUSTOM_DOMAIN=<your_custom_domain_name> /qn"This feature requiresCylanceGATEWAYagent forWindows2.9 or later.
- If necessary, direct your users to restart their devices and follow the onscreen prompts.