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  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Setup
  4. Cylance Endpoint Security Setup Guide
  5. Setting up CylanceGATEWAY
  6. Defining your private network
  7. Setting up the CylanceGATEWAY Connector
  8. Access the CylanceGATEWAY Connector using OpenSSH

Access the
CylanceGATEWAY Connector
 using OpenSSH

OpenSSH is enabled in the
AWS
CylanceGATEWAY Connector
 AMI by default. Do not complete this task if you are installing the connector to your
AWS
 environment. See Configure your firewall for the CylanceGATEWAY Connector to continue with the
CylanceGATEWAY Connector
 setup.
OpenSSH is preinstalled on the connector image and allows you to access the
CylanceGATEWAY Connector
 and perform system operations and maintenance using the SSH protocol. By default, the OpenSSH service is disabled. You must enable the OpenSSH service and generate the host keys each time that you access a
CylanceGATEWAY Connector
 instance using OpenSSH. In
Microsoft Entra ID
 environments, incoming TCP traffic must be allowed.
Verify that port 22 (SSH), port 80 (HTTP), and port 443 (HTTPS) are open and that the security group has access to the
CylanceGATEWAY Connector
 from the network that the enrollment is being connected from.
  1. Do one of the following to open the console in your environment.
    Environment
    Description
    vSphere
    1. Log in to your environment.
    2. Click the host name of the
      CylanceGATEWAY Connector
      .
    3. Click
      Launch Remote Console
       or
      Launch Web Console
      .
    ESXi
    1. Log in to your environment.
    2. Click the host name of the
      CylanceGATEWAY Connector
      .
    3. Click
      Console
      .
    Microsoft Entra ID
    1. Sign in to the
      Microsoft Entra ID
       management portal at https://portal.azure.com.
    2. Click
      Virtual machines
      .
    3. Click the connector that you created in Install the CylanceGATEWAY Connector to a Microsoft Entra ID environment, step 5.
    4. In the left menu, in the
      Support + troubleshooting
       section, click
      Serial console
      .
    5. In the left column, click
      Boot diagnostics
      .
    6. Click the
      Settings
       tab.
    7. Select
      Enable with custom storage account
      .
    8. In the
      Diagnostics storage account
      , drop-down list, select the storage account that you created in Install the CylanceGATEWAY Connector to a Microsoft Entra ID environment, step 3.
    9. Click
      Save
      .
    10. On the connector screen, in the left menu, in the
      Support + troubleshooting
       section, click
      Serial console
      .
    Hyper-V
    1. Open the
      Hyper-V
       Manager.
    2. Right-click the connector that you want to access
      > Connect
      .
  2. At the UNIX prompt, type the administrator username and press
    Enter
    . The default username is admin.
  3. Type the administrator password. The default password is admin.
  4. Generate the host keys for the OpenSSH service. Type
    sudo dpkg-reconfigure openssh-server
    . Press
    Enter
    .
  5. If you are prompted, enter the administrator password.
  6. Enable the OpenSSH service. Type
    sudo systemctl --system enable ssh
    . Press
    Enter
    .
    This command does not start the service.
  7. Start the OpenSSH service. Type
    sudo systemctl --system start ssh
    . Press
    Enter
    .
  8. You can complete any of the following actions (optional):
    Task
    Steps
    Disable the OpenSSH service from starting during the system startup.
    Type
    sudo systemctl --system disable ssh
    . This command does not stop the service.
    Stop the OpenSSH service.
    Type
    sudo systemctl --system stop ssh
    . Press
    Enter
    .
    Verify if the OpenSSH service is enabled.
    Type
    sudo systemctl --system is-enabled ssh
    .
    Verify if the OpenSSH service is running.
    Type
    sudo systemctl --system is-active ssh
    .
    Obtain the status of the OpenSSH service
    Type
    sudo systemctl --system status ssh
    .
  9. Exit the console.
  10. Optionally, in a
    Microsoft Entra ID
     environment, you can disable the Boot diagnostics settings for the connector VM that you configured in step 1.