- Cylance Endpoint Security requirements
- Requirements: Cylance console
- Requirements: CylancePROTECT Desktop
- Requirements: CylanceOPTICS
- Requirements: CylancePROTECT Mobile app
- Requirements: BlackBerry Connectivity Node
- Requirements: CylanceGATEWAY Connector
- Requirements: CylanceGATEWAY agents
- Requirements: CylanceAVERT
- Cylance Endpoint Security network requirements
- Cylance Endpoint Security proxy requirements
- Logging in to the management console
- Installing the BlackBerry Connectivity Node
- Linking to your company directory
- Setting up administrators
- Adding users and devices
- Enrolling CylancePROTECT Mobile and CylanceGATEWAY users
- Setting up zones to manage CylancePROTECT Desktop and CylanceOPTICS
- Setting up CylancePROTECT Desktop
- Testing your CylancePROTECT Desktop deployment
- Using device policies to manage CylancePROTECT Desktop devices
- Installing the CylancePROTECT Desktop agent for Windows
- Installing the CylancePROTECT Desktop agent for macOS
- Installing the CylancePROTECT Desktop agent for Linux
- Require users to provide a password to remove the CylancePROTECT Desktop agent
- Setting up CylancePROTECT Mobile
- Setting up CylanceOPTICS
- Setting up CylanceGATEWAY
- Defining your private network
- Setting up the CylanceGATEWAY Connector
- Install the CylanceGATEWAY Connector to a vSphere environment
- Install the CylanceGATEWAY Connector to an ESXi environment
- Prerequisites to install CylanceGATEWAY Connector to a Microsoft Entra ID environment
- Install the CylanceGATEWAY Connector to a Microsoft Entra ID environment
- Install the CylanceGATEWAY Connector to a Hyper-V environment
- Install the CylanceGATEWAY Connector to an AWS environment
- Configure the CylanceGATEWAY Connector in the VM environment
- Access the CylanceGATEWAY Connector using OpenSSH
- Configure your firewall for the CylanceGATEWAY Connector
- Enroll the CylanceGATEWAY Connector with the BlackBerry Infrastructure
- View details for an enrolled CylanceGATEWAY Connector
- Configure the CylanceGATEWAY Connector
- Managing CylanceGATEWAY Connectors
- Manage CylanceGATEWAY Connectors
- Update a CylanceGATEWAY Connector
- UDP connectivity test responses
- Specify your private network
- Specify your private DNS
- Specify your DNS suffixes
- Specify private CylanceGATEWAY agent IP ranges
- Bring your own IP addresses (BYOIP)
- Setting up the CylanceGATEWAY Connector
- Network Address Translation with CylanceGATEWAY
- Define network services
- Controlling network access
- Configuring network protection
- Searching ACL rules and Network Services
- Using source IP pinning
- Configuring the Gateway service options
- Gateway Service policy parameters
- Configure Gateway service options
- Specifying how devices activated with an EMM solution use the CylanceGATEWAY tunnel
- Specify which apps use CylanceGATEWAY on iOS devices
- Specify which apps use CylanceGATEWAY on iOS devices in a Microsoft Intune environment
- Specify CylanceGATEWAY options on Android Enterprise devices
- Specify CylanceGATEWAY options on Chromebook devices
- Specify CylanceGATEWAY options on Android Enterprise devices in your Microsoft Intune environment
- Connecting Cylance Endpoint Security to MDM solutions to verify whether devices are managed
- Installing the CylanceGATEWAY agent
- Defining your private network
- Setting up CylanceAVERT
- Managing updates for the CylancePROTECT Desktop and CylanceOPTICS agents
- Connecting Cylance Endpoint Security to external services
- Appendix: Best practices for deploying CylancePROTECT Desktop on Windows virtual machines
- BlackBerry Docs
- Cylance Endpoint Security
- Setup
- Cylance Endpoint Security Setup Guide
- Setting up CylanceGATEWAY
- Defining your private network
- Setting up the CylanceGATEWAY Connector
- Enroll the CylanceGATEWAY Connector with the BlackBerry Infrastructure
Enroll the CylanceGATEWAY Connector with the BlackBerry Infrastructure
CylanceGATEWAY Connector
with the BlackBerry Infrastructure
After you install the
CylanceGATEWAY Connector
and configure its firewall, you must connect it to the BlackBerry Infrastructure
.- In a web browser, navigate to the IP address of yourCylanceGATEWAY Connector.
- To accept the self-signed certificate and proceed to the HTTPS service, clickProceed to the HTTPs service.
- At the prompt, enter the default administrator username and password and clickSign In.The default username is admin. The default password is blackberry.
- The first time that you log in to theCylanceGATEWAY Connectorweb interface, you must change the default administrator password for theCylanceGATEWAY Connector. This does not change the password for theCylanceGATEWAY Connectorin theESXi,vSphere, theMicrosoft Entra IDportal, theAWSconsole, orHyper-VManager console.
- Log in again to theCylanceGATEWAY Connectorweb interface using the new password.
- On theBlackBerry Solution License Agreementscreen, review the license agreement and clickI Agree.
- To authorize theCylanceGATEWAY Connectorto theBlackBerry Infrastructurefor your organization, you must enroll the connector.
- Review and agree to the privacy notice. Select theI agree to the BlackBerry Privacy Noticecheck box.
- In theURLfield, type the URL for the connector to access the management console.To get the URL, in the management console, clickSettings > Network > Private Networkand on theGateway Connectorstab, clickAdd Connectors.
- In theProxy URLfield, enter the URL for the proxy server. When you enter the proxy URL on this screen, theProxy URLfield on the Settings page is populated with the same URL and vice versa.
- ClickEnroll this Connector. The management console opens.
- Log in to the management console as an administrator.
- In theConnector namefield, type a name for the connector.
- In theConnector groupdrop-down list, select a connector group that you want to assign it to.
- ClickAuthorize.
The connector, its version, and the connector group that it is assigned to appears in the list of
CylanceGATEWAY
Connectors. The Status
column shows whether or not the private network, its DNS, and health checks are functioning normally. For information on statuses that might be displayed, see Managing CylanceGATEWAY ConnectorsIf the
CylanceGATEWAY Connector
is enrolled, but its tunnel is not connected to the BlackBerry Infrastructure
, you can initiate a connectivity test to verify whether the UDP packets that are sent from your private network have been received by the BlackBerry Infrastructure
and UDP packets that are sent from the BlackBerry Infrastructure
are received by your private network. At the login prompt of your environment (for example, vSphere
). Type /var/lib/cylance-gateway/bin/udp-connectivity-test
. Press Enter
. You can run this command in any shell (for example, csh and bash). For more information about the connectivity results, see UDP connectivity test responses.