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  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Cylance Endpoint Security
  4. Cylance Endpoint Security Setup Guide
  5. Using RMM solutions to install the Cylance agents on devices
  6. Use Datto RMM to install or remove the Cylance agents

Use
Datto
 RMM to install or remove the
Cylance
 agents

Follow the steps below to use the
Datto
 RMM solution to install the
CylancePROTECT Desktop
 or
CylanceOPTICS
 agent on devices, or to remove the agent from devices. Using
Datto
 RMM to install or remove agents on
Linux
 devices is not currently supported. After you install an agent using
Datto
, you can configure automatic updates in the management console.
  • Verify that devices meet the requirements to install the CylancePROTECT Desktop agent or the CylanceOPTICS agent.
  • Note that you must install the
    CylancePROTECT Desktop
     agent on devices before you install the
    CylanceOPTICS
     agent.
  • If you want to use
    Datto
     to install the agents, record the installation token from the
    Cylance
     console.
  • If you want to use
    Datto
     to remove an agent from devices, and you configured the agents to require an uninstall password, you must have the uninstall password.
  1. In
    Datto
    , navigate to the site that you want to use.
  2. In the site settings, navigate to the Variables section and add the following site variables. For more information about site variables, see the Datto RMM documentation:
    Name
    Value
    install_token
    Copy and paste the
    CylancePROTECT Desktop
     installation token from the
    Cylance
     console.
    protect_uninstall_key
    optics_uninstall_key
    If you configured the
    CylancePROTECT Desktop
     and
    CylanceOPTICS
     agents to require an uninstall password, specify the password for both site variables. Both agents use the same uninstall password. For more information, see the Require users to provide a password to remove the CylancePROTECT Desktop and CylanceOPTICS agents.
  3. Save the changes that you made to the site.
  4. Navigate to the ComStore, search for the following components, and add them to the
    Datto
     Component Library:
    • CylancePROTECT Deploy [Win]
    • CylancePROTECT Deploy [Mac]
    • CylanceOPTICS Deploy [Win]
    • CylanceOPTICS Deploy [Mac]
  5. Create a job to deploy the appropriate component configuration to devices.
    1. Set the action to
      Install
       or
      Uninstall
      .
    2. Set the target to specific devices, sites, or site groups.
    3. Set the Execution to
      Run as system account
      .