Configure your firewall

The

CylanceGATEWAY Connector

runs inside your private network, behind your firewall, and has a private IP address. It connects to the

CylanceGATEWAY

cloud service with HTTPS and UDP. The

CylanceGATEWAY Connector

must be able to connect to

CylanceGATEWAY

through your firewall (via NAT).

The

CylanceGATEWAY Connector

must be able to use DNS to resolve public

CylanceGATEWAY

FQDNs to Internet IP addresses. The

CylanceGATEWAY Connector

uses your private DNS servers to do this.

The

CylanceGATEWAY

agent communicates over secure websockets (WSS) with the management console and must be able to establish this connection directly. To allow the

CylanceGATEWAY

agent to activate and periodically authenticate, you must allow access to the appropriate domains (for example, idp.blackberry.com and the domain for your region). If your environment uses an authentication proxy, you must allow the traffic on the proxy server.

For more information about FQDNs, ports, IP address ranges and other firewall requirements, visit support.blackberry.com/community to read article 79017. For more information on network requirements for

Cylance Endpoint Security

, see Cylance Endpoint Security network requirements.