Skip Navigation

Setting up
CylanceOPTICS

With
CylanceOPTICS
version 3.0 and later, the
CylanceOPTICS
agent sends the device data that it collects to a centralized cloud architecture to be stored in a secure cloud database, rather than storing the data locally on the device. This new architecture makes
CylanceOPTICS
cloud-enabled.
To manage this significant change for customers,
BlackBerry
is using the following approach to manage releases of the 3.x agent:
  • For customers who have already contacted
    BlackBerry
    and had their tenant services migrated to
    CylanceOPTICS
    3.x, the latest 3.x version of the agent is available in the
    Cylance Endpoint Security
    management console
  • For customers who have
    CylanceOPTICS
    agent 2.x and have not had their tenant services migrated to
    CylanceOPTICS
    3.x, contact your
    BlackBerry
    Sales representative (or use the Contact Sales form) to request the latest 3.x agent and the migration of tenant services to 3.x.
Agent version 2.5.x is still supported, but new features will require the latest 3.x agent. For more information about
CylanceOPTICS
agent 2.5.x, see the 2.5.x Administration Guide and Release Notes.