CylanceOPTICSversion 3.0 and later, the
CylanceOPTICSagent sends the device data that it collects to a centralized cloud architecture to be stored in a secure cloud database instead of storing the data locally on the device. This new architecture makes
To manage this significant change for customers,
BlackBerryis using the following approach to manage releases of the 3.x agent:
- For customers who have already contactedBlackBerryand have been granted the entitlement forCylanceOPTICS3.x, the latest 3.x version of the agent is available in the management console.
- For customers who haveCylanceOPTICSagent 2.x and do not have the entitlement forCylanceOPTICS3.x, contact yourBlackBerrySales representative (or use the Contact Sales form) to request the latest 3.x agent and the entitlement for 3.x.
Agent version 2.5.x is still supported, but new features will require the latest 3.x agent. For more information about
CylanceOPTICSagent 2.5.x, see the 2.5.x Administration Guide and Release Notes.
OS support and additional requirements
For information about the operating systems that
CylanceOPTICSsupports, see the Cylance Endpoint Security compatibility matrix. To view support timelines for all
BlackBerryproducts, see the BlackBerry Software Lifecycle Overview.
The following table lists the supported operating systems that have additional requirements or considerations. Note that this table is not a comprehensive list of supported operating systems. If an operating system is not listed in the table, it means that there are no additional requirements or considerations.
Requirements or considerations
macOSBig Sur (11.x)
LinuxServer UEK 8 (64-bit)
LinuxServer 8 (64-bit)
LinuxServer 7 (64-bit)
Compatibility with other EDR solutions
CylanceOPTICSagent is not compatible with other EDR (Endpoint Detection and Response) solutions installed on the same device. Remove any third-party EDR solutions from a device before you install and enable the
The agent requires 0.2 to 1.0 GB of additional memory, depending on the workload.
Disk space (hard drive)
Minimum 1 GB
CylanceOPTICSis supported for virtual machines. For requirements, deployment guidance, and best practices, see Appendix: Best practices for deploying CylancePROTECT Desktop on Windows virtual machines. If you use
CylanceOPTICSon a virtual machine,
BlackBerryrecommends disabling the WMI enhance introspection sensor to reduce the number of recorded events.