Requirements: CylanceOPTICS
CylanceOPTICS
With
CylanceOPTICS
version 3.0 and later, the CylanceOPTICS
agent sends the device data that it collects to a centralized cloud architecture to be stored in a secure cloud database instead of storing the data locally on the device. This new architecture makes CylanceOPTICS
cloud-enabled.
To manage this significant change for customers,
BlackBerry
is using the following approach to manage releases of the 3.x agent:
- For customers who have already contactedBlackBerryand have been granted the entitlement forCylanceOPTICS3.x, the latest 3.x version of the agent is available in the management console.
- For customers who haveCylanceOPTICSagent 2.x and do not have the entitlement forCylanceOPTICS3.x, contact yourBlackBerrySales representative (or use the Contact Sales form) to request the latest 3.x agent and the entitlement for 3.x.
Agent version 2.5.x is still supported, but new features will require the latest 3.x agent. For more information about
CylanceOPTICS
agent 2.5.x, see the 2.5.x Administration Guide and Release Notes.Agents
Agent | Requirements |
---|---|
CylancePROTECT Desktop agent |
|
CylanceOPTICS agent |
|
OS support and additional requirements
For information about the operating systems that
CylanceOPTICS
supports, see the Cylance Endpoint Security compatibility matrix. To view support timelines for all BlackBerry
products, see the BlackBerry Software Lifecycle Overview.The following table lists the supported operating systems that have additional requirements or considerations. Note that this table is not a comprehensive list of supported operating systems. If an operating system is not listed in the table, it means that there are no additional requirements or considerations.
OS | Requirements or considerations |
---|---|
Windows | |
Windows 8.1Windows 7 SP1 | |
macOS | |
macOS Ventura (13.x)macOS Monterey (12.x)macOS Big Sur (11.x) |
|
macOS Catalina (10.15) | Enable full disk access. For more information, see KB 66427. |
Linux | |
All supported Linux systems |
|
RHEL/CentOS 8.x RHEL/CentOS 7.x |
|
Amazon Linux 2 |
|
Oracle Linux Server UEK 8 (64-bit)Oracle Linux Server 8 (64-bit)Oracle Linux Server 7 (64-bit) |
|
Ubuntu 20.04Ubuntu 18.04 |
|
SUSE Enterprise Linux 15 SP4SUSE Enterprise Linux 15SUSE Enterprise Linux 12 |
|
Debian 11 Debian 10 |
|
Compatibility with other EDR solutions
The
CylanceOPTICS
agent is not compatible with other EDR (Endpoint Detection and Response) solutions installed on the same device. Remove any third-party EDR solutions from a device before you install and enable the CylanceOPTICS
agent.Hardware
Item | Requirements |
---|---|
Processor (CPU) |
|
Memory (RAM) | The agent requires 0.2 to 1.0 GB of additional memory, depending on the workload. |
Disk space (hard drive) | Minimum 1 GB
|
Virtual machines
CylanceOPTICS
is supported for virtual machines. For requirements, deployment guidance, and best practices, see Appendix: Best practices for deploying CylancePROTECT Desktop on Windows virtual machines. If you use CylanceOPTICS
on a virtual machine, BlackBerry
recommends disabling the WMI enhance introspection sensor to reduce the number of recorded events.