Manually update the Linux driver Skip Navigation
  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Setup
  4. Cylance Endpoint Security Setup Guide
  5. Setting up CylancePROTECT Desktop
  6. Installing the CylancePROTECT Desktop agent for Linux
  7. Updating the Linux driver
  8. Manually update the Linux driver

Manually update the
Linux
 driver

When you upgrade the kernel on your
Linux
 device, you must make sure that the device is running a driver that supports it. When a
Linux
 distribution releases a kernel update,
BlackBerry
 creates an updated
Linux
 driver package and makes it available from the management console. A driver update package is only available if there is a more up-to-date version than the one included in the agent release. 
BlackBerry
 recommends that you upgrade to agent version 3.1 or later, which enables a feature that allows the agent to automatically update the
Linux
 driver after an updated kernel is detected, as soon as it becomes available. If you are running agent versions 3.0 or 2.1.1590, or you choose not to use the Auto-Update
Linux
 Driver feature, you must manually install a supported driver for the
Linux
 kernel. You can use tools and methods from your organization to deploy the compatible drivers to your devices.
  1. In the management console, on the menu bar, click
    Settings > Deployments
    .
  2. In the
    Product
     list, select
    CylancePROTECT Driver
    .
  3. In the
    OS
     list, select the operating system that you want to download the driver for.
  4. In the
    Version
     list, select the version of the driver.
  5. In the
    Format
     list, select the format of the driver.
  6. Click
    Download
    .
  7. To upgrade the RPM package, use one of the following commands :
    Paste both drivers in the same command line and replace "xx" with the package version number:
    Distribution
    Commands
    Oracle
     6,
    Oracle
     UEK 6
    rpm -Uvh CylancePROTECTOpenDriver-xx.el6.noarch.rpm CylancePROTECTDriver-
    xx
    .el6.noarch.rpm
    CentOS
     7, RHEL 7,
    Oracle
     7,
    Oracle
     UEK 7
    rpm -Uvh CylancePROTECTOpenDriver-xx.el7.x86_64.rpm CylancePROTECTDriver-
    xx
    .el7.x86_64.rpm
    Amazon
    Linux
     2
    rpm -Uvh CylancePROTECTOpenDriver-xx.amzn2.x86_64.rpm CylancePROTECTDriver-
    xx
    .amzn2.x86_64.rpm
    SUSE
    Linux
     Enterprise Server
    rpm -Uvh CylancePROTECTOpenDriver-xx.x86_64.rpm CylancePROTECTDriver-
    xx
    .x86_64.rpm
    Supported 32-bit
    Ubuntu
     and Xubuntu distros
    • Install the dependencies with the following command: 
      sudo apt-get update -y && sudo apt-get install
    • Install the
      CylancePROTECT Desktop
       driver DEB packages with the following commands: 
      dpkg -i cylance-protect-open-driver_xx_i386_32.deb
dpkg -i cylance-protect-driver_xx_i386_32.deb
    Supported 64-bit
    Ubuntu
    , Xubuntu, and Debian distros
    • Install the dependencies with the following command: 
      sudo apt-get update -y && sudo apt-get install
    • Install the
      CylancePROTECT Desktop
       driver DEB packages with the following commands: 
      dpkg -i cylance-protect-open-driver_
      xx
      _amd64.deb
dpkg -i cylance-protect-driver_
      xx
      _amd64.deb
  8. Restart the service with the following command:
    systemctl start cylancesvc
    .