Manually update the Linux driver
Linux
driverWhen you upgrade the kernel on your
Linux
device, you must make sure that the device is running a driver that supports it. When a Linux
distribution releases a kernel update, BlackBerry
creates an updated Linux
driver package and makes it available from the management console. A driver update package is only available if there is a more up-to-date version than the one included in the agent release. BlackBerry
recommends that you upgrade to agent version 3.1 or later, which enables a feature that allows the agent to automatically update the Linux
driver after an updated kernel is detected, as soon as it becomes available. If you are running agent versions 3.0 or 2.1.1590, or you choose not to use the Auto-Update Linux
Driver feature, you must manually install a supported driver for the Linux
kernel. You can use tools and methods from your organization to deploy the compatible drivers to your devices.- In the management console, on the menu bar, clickSettings > Deployments.
- In theProductlist, selectCylancePROTECT Driver.
- In theOSlist, select the operating system that you want to download the driver for.
- In theVersionlist, select the version of the driver.
- In theFormatlist, select the format of the driver.
- ClickDownload.
- To upgrade the RPM package, use one of the following commands :Paste both drivers in the same command line and replace "xx" with the package version number:DistributionCommandsOracle6,OracleUEK 6rpm -Uvh CylancePROTECTOpenDriver-xx.el6.noarch.rpm CylancePROTECTDriver-xx.el6.noarch.rpmCentOS7, RHEL 7,Oracle7,OracleUEK 7rpm -Uvh CylancePROTECTOpenDriver-xx.el7.x86_64.rpm CylancePROTECTDriver-xx.el7.x86_64.rpmAmazonLinux2rpm -Uvh CylancePROTECTOpenDriver-xx.amzn2.x86_64.rpm CylancePROTECTDriver-xx.amzn2.x86_64.rpmSUSELinuxEnterprise Serverrpm -Uvh CylancePROTECTOpenDriver-xx.x86_64.rpm CylancePROTECTDriver-xx.x86_64.rpmSupported 32-bitUbuntuand Xubuntu distros
- Install the dependencies with the following command:sudo apt-get update -y && sudo apt-get install
- Install theCylancePROTECT Desktopdriver DEB packages with the following commands:sudo apt-get update -y && sudo apt-get install
Supported 64-bitUbuntu, Xubuntu, and Debian distros- Install the dependencies with the following command:sudo apt-get update -y && sudo apt-get install
- Install theCylancePROTECT Desktopdriver DEB packages with the following commands:dpkg -i cylance-protect-open-driver_xx_amd64.deb dpkg -i cylance-protect-driver_xx_amd64.deb
- Restart the service with the following command:systemctl start cylancesvc.