Update a CylanceGATEWAY Connector Skip Navigation

Update a
CylanceGATEWAY Connector

You can check whether an update for the
CylanceGATEWAY Connector
or update for the virtual machine OS is available.
  • If your environment has a new installation of the
    CylanceGATEWAY Connector
    version 2.9 or later (December 2023), you can update the connector using the upgrade DEB file and your configurations are retained.
    You cannot download the DEB file from
    my
    Account
    until the next release of the
    CylanceGATEWAY Connector
    that is currently scheduled to be released in early 2024.
  • If you are running a version of the connector that is earlier than 2.9 or you want to perform a complete reinstallation, you must download the connector software for your environment, reinstall the virtual machine, and configure the connector as required. For instructions see Setting up the CylanceGATEWAY Connector.
Verify the version of the
CylanceGATEWAY Connector
that is installed in the
Cylance Endpoint Security
management console in Settings > Network > Private Network > Gateway Connectors.
  1. Check
    my
    Account
    to see whether a new version of the
    CylanceGATEWAY Connector
    software is available and perform one of the following actions:
    • If new
      CylanceGATEWAY Connector
      software is available, complete step 2 for your environment.
    • If no new
      CylanceGATEWAY Connector
      software update is available, check for a
      Linux
      OS update.
  2. Complete one of the following tasks:
    Environment
    Steps
    Update the
    CylanceGATEWAY Connector
    2.9 or later
    You cannot download the DEB file from
    my
    Account
    with the next release of the
    CylanceGATEWAY Connector
    that is currently scheduled to be released in early 2024.
    1. Download the DEB version of the
      CylanceGATEWAY Connector
      .
    2. Copy the DEB package to the connector that you want to upgrade. If SSH is enabled, you can use SCP to copy the DEB package from any host with SSH access to the connector. For instructions, see Access the CylanceGATEWAY Connector using OpenSSH. Otherwise you can use SCP on the connector to copy the DEB package from any SSH-enabled host that can be reached by the connector.
    3. In the Unix console, type
      sudo apt install <
      path
      >/cylance-gateway-connector-<
      version
      >.deb
      .
      For example,
      sudo apt install /home/admin/cylance-gateway-connector-2.9.0.866.deb
    4. Press
      Enter
      .
    Install a new
    CylanceGATEWAY Connector
    if your environment is running 2.8 or earlier or perform a complete reinstallation.
    1. Download the
      CylanceGATEWAY Connector
      for your environment. For example, if you want to install a new connector in your
      vSphere
      environment, download the OVA file.
    2. Complete the steps to reinstall the virtual machine. For instructions see Setting up the CylanceGATEWAY Connector.
  3. For any
    CylanceGATEWAY Connector
    showing
    Reboot required to apply OS updates and security fixes
    in the
    Status
    column, restart the virtual machine to finish installing the OS update.
If the
CylanceGATEWAY Connector
is enrolled, but its tunnel is not connected to the
BlackBerry Infrastructure
, you can initiate a connectivity test to verify whether the UDP packets that are sent from your private network have been received by the
BlackBerry Infrastructure
and UDP packets that are sent from the
BlackBerry Infrastructure
are received by your private network. At the login prompt of your environment (for example,
vSphere
), type
/var/lib/cylance-gateway/bin/udp-connectivity-test
. Press
Enter
. You can run this command in any shell (for example, csh and bash). For more information about the connectivity results, see UDP connectivity test responses