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Update a
CylanceGATEWAY Connector

You can check whether an update for the
CylanceGATEWAY Connector
or update for the virtual machine OS is available.
Verify the version of the
CylanceGATEWAY Connector
that is installed in the
Cylance Endpoint Security
management console in Settings > Network > Private Network > Gateway Connectors.
  1. Check
    or the
    Cylance Endpoint Security
    Release Notes
    to see whether a new version of the
    CylanceGATEWAY Connector
    software is available and perform one of the following actions:
    • If new
      CylanceGATEWAY Connector
      software is available, complete step 2 for your environment.
    • If no new
      CylanceGATEWAY Connector
      software update is available, check for a
      OS update.
  2. Complete one of the following tasks:
    Update the
    CylanceGATEWAY Connector
    version 2.9 or later.
    Use the DEB file to update the connector instance and to retain your configurations.
    1. In
      download the DEB version of the connector.
    2. Copy the DEB package to the connector that you want to upgrade. If SSH is enabled, you can use SCP to copy the DEB package from any host with SSH access to the connector. For instructions, see Access the CylanceGATEWAY Connector using OpenSSH. Otherwise, you can use SCP on the connector to copy the DEB package from any SSH-enabled host that can be reached by the connector.
    3. In the Unix console, type
      sudo apt install <
      For example,
      sudo apt install /home/admin/cylance-gateway-connector-
    4. Press
    Update the
    CylanceGATEWAY Connector
    version 2.8 or earlier or perform a complete reinstallation.
    Create a new instance of the connector for your environment. For instructions, see Setting up the CylanceGATEWAY Connector
  3. For any
    CylanceGATEWAY Connector
    Reboot required to apply OS updates and security fixes
    in the
    column, restart the virtual machine to finish installing the OS update.
If the
CylanceGATEWAY Connector
is enrolled, but its tunnel is not connected to the
BlackBerry Infrastructure
, you can initiate a connectivity test to verify whether the UDP packets that are sent from your private network have been received by the
BlackBerry Infrastructure
and UDP packets that are sent from the
BlackBerry Infrastructure
are received by your private network. At the login prompt of your environment (for example,
), type
. Press
. You can run this command in any shell (for example, csh and bash). For more information about the connectivity results, see UDP connectivity test responses