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Enrolling
CylancePROTECT Mobile
and
CylanceGATEWAY
users

You assign an enrollment policy to users to allow them to activate the
BlackBerry Protect
app on mobile devices and
CylanceGATEWAY
agent on
Windows
and
macOS
devices.
The enrollment policy includes separate settings for mobile and desktop devices. You can specify the supported device types and the text for email messages to be sent to users to provide activation instructions and a password or
QR Code
required to begin the activation process. You can specify the number of days that the activation password or
QR Code
is valid under
Settings > Activation
. The setting applies to all enrollment policies.
Users must have the following policies assigned to them before they can activate the
BlackBerry Protect
app or the
CylanceGATEWAY
agent.
User type
Required policies
BlackBerry Protect
app user without
CylanceGATEWAY
support
  • Enrollment policy
  • CylancePROTECT Mobile
    policy
BlackBerry Protect
app user with only
CylanceGATEWAY
support
  • Enrollment policy
  • One of the following:
    • For new tenants,
      CylanceGATEWAY
      Service policy
    • For existing tenants, network access control policy
BlackBerry Protect
app user with both
CylancePROTECT Mobile
and
CylanceGATEWAY
support
  • Enrollment policy
  • CylancePROTECT Mobile
    policy
  • One of the following:
    • For new tenants,
      CylanceGATEWAY
      Service policy
    • For existing tenants, network access control policy
Desktop user with
CylanceGATEWAY
agent
  • Enrollment policy
  • One of the following:
    • For new tenants,
      CylanceGATEWAY
      Service policy
    • For existing tenants, network access control policy