- Configuring a new Cylance Endpoint Security tenant
- Cylance Endpoint Security requirements
- Requirements: Cylance console
- Requirements: CylancePROTECT Desktop
- Requirements: CylanceOPTICS
- Requirements: CylancePROTECT Mobile app
- Requirements: BlackBerry Connectivity Node
- Requirements: CylanceGATEWAY Connector
- Requirements: CylanceGATEWAY agents
- Requirements: CylanceAVERT
- Cylance Endpoint Security network requirements
- Cylance Endpoint Security proxy requirements
- Accessing the management console and configuring authentication
- Setting up administrators
- Setting up zones to manage CylancePROTECT Desktop and CylanceOPTICS
- Setting up CylancePROTECT Desktop
- Testing your CylancePROTECT Desktop deployment
- Create and manage a device policy
- Installing the CylancePROTECT Desktop agent for Windows
- Installing the CylancePROTECT Desktop agent for macOS
- Installing the CylancePROTECT Desktop agent for Linux
- Require users to provide a password to remove the CylancePROTECT Desktop and CylanceOPTICS agents
- Setting up CylanceOPTICS
- Managing updates for the CylancePROTECT Desktop and CylanceOPTICS agents
- Best practices for deploying CylancePROTECT Desktop on Windows virtual machines
- Using RMM solutions to install the Cylance agents on devices
- Installing the BlackBerry Connectivity Node
- Linking to your company directory
- Adding users and devices
- Setting up CylancePROTECT Mobile
- Setting up CylanceGATEWAY
- Defining your private network
- Setting up the CylanceGATEWAY Connector
- Install the CylanceGATEWAY Connector to a vSphere environment
- Install the CylanceGATEWAY Connector to an ESXi environment
- Prerequisites to install CylanceGATEWAY Connector to a Microsoft Entra ID environment
- Install the CylanceGATEWAY Connector to a Microsoft Entra ID environment
- Install the CylanceGATEWAY Connector to a Hyper-V environment
- Install the CylanceGATEWAY Connector to an AWS environment
- Configure the CylanceGATEWAY Connector in the VM environment
- Access the CylanceGATEWAY Connector using OpenSSH
- Configure your firewall for the CylanceGATEWAY Connector
- Enroll the CylanceGATEWAY Connector with the BlackBerry Infrastructure
- View details for an enrolled CylanceGATEWAY Connector
- Configure the CylanceGATEWAY Connector
- Managing CylanceGATEWAY Connectors
- Manage CylanceGATEWAY Connectors
- Update a CylanceGATEWAY Connector
- UDP connectivity test responses
- Specify your private network
- Specify your private DNS
- Specify your DNS suffixes
- Specify private CylanceGATEWAY agent IP ranges
- Bring your own IP addresses (BYOIP)
- Setting up the CylanceGATEWAY Connector
- Network Address Translation with CylanceGATEWAY
- Define network services
- Controlling network access
- Configuring network protection
- Searching ACL rules and Network Services
- Using source IP pinning
- Configuring the Gateway service options
- Gateway Service policy parameters
- Configure Gateway service options
- Specifying how devices activated with an EMM solution use the CylanceGATEWAY tunnel
- Specify which apps use CylanceGATEWAY on iOS devices
- Specify which apps use CylanceGATEWAY on iOS devices in a Microsoft Intune environment
- Specify CylanceGATEWAY options on Android Enterprise devices
- Specify CylanceGATEWAY options on Chromebook devices
- Specify CylanceGATEWAY options on Android Enterprise devices in your Microsoft Intune environment
- Connecting Cylance Endpoint Security to MDM solutions to verify whether devices are managed
- Installing the CylanceGATEWAY agent
- Defining your private network
- Enrolling CylancePROTECT Mobile and CylanceGATEWAY users
- Setting up CylanceAVERT
- Connecting Cylance Endpoint Security to external services
- BlackBerry Docs
- Cylance Endpoint Security
- Cylance Endpoint Security
- Cylance Endpoint Security Setup Guide
- Enrolling CylancePROTECT Mobile and CylanceGATEWAY users
Enrolling CylancePROTECT Mobile and CylanceGATEWAY users
CylancePROTECT Mobile
and CylanceGATEWAY
usersYou assign an enrollment policy to users to allow them to activate the
CylancePROTECT Mobile
app on mobile devices and CylanceGATEWAY
agent on Windows
and macOS
devices.The enrollment policy includes separate settings for mobile and desktop devices. You can specify the supported device types and the text for email messages to be sent to users to provide activation instructions and a password or
QR Code
required to begin the activation process. You can specify the number of days that the activation password or QR Code
is valid under Settings > Activation
. The setting applies to all enrollment policies.Users must have the following policies assigned to them before they can activate the
CylancePROTECT Mobile
app or the CylanceGATEWAY
agent.User type | Required policies |
|---|---|
CylancePROTECT Mobile app user without CylanceGATEWAY support |
|
CylancePROTECT Mobile app user with only CylanceGATEWAY support |
|
CylancePROTECT Mobile app user with both CylancePROTECT Mobile and CylanceGATEWAY support |
|
Desktop user with CylanceGATEWAY agent |
|
The
CylanceGATEWAY
agent communicates over HTTPS with the management console and must be able to establish this connection directly. You must configure your organization's network to allow connections to the appropriate domains. For example, to allow the CylanceGATEWAY
agent to activate and periodically authenticate, you must allow access to idp.blackberry.com and the domain for your region. If your environment uses an authentication proxy, you must allow the traffic on the proxy server. If the appropriate domains are not allowed, the CylanceGATEWAY
agent will not be able to open the browser to complete the authentication process. For more information on the domains that must be allowed for CylanceGATEWAY
, visit support.blackberry.com/community to read article 79017. For information on the network requirements for Cylance Endpoint Security
, see Cylance Endpoint Security network requirements.