Requirements: CylancePROTECT Desktop Skip Navigation

Requirements:
CylancePROTECT Desktop

For information about the operating systems that each of
CylancePROTECT Desktop
agents supports, see the Cylance Endpoint Security compatibility matrix. To view the support timelines for all
BlackBerry
products, see the BlackBerry Software Lifecycle Overview.
The following tables list the supported operating systems that have additional requirements or considerations. Note that these tables are not a comprehensive list of supported operating systems. If an operating system is not listed in the tables, it means that there are no additional requirements or considerations.

Windows
OS

Supported OS
Requirements
All supported
Windows
OS versions
Windows
11 (64-bit)
  • Case-sensitive file systems are not supported.
Windows 10
(32-bit, 64-bit)
  • Case-sensitive file systems are not supported.
  • Windows 10
    (v1809, October 2018 update): Unified Write Filter (UWF) is not supported. Disable UWF before installing the agent.
  • Windows 10
    (v1709, Fall Creators update): See KB 65750.
  • Windows 10
    Anniversary (v1607, Anniversary update): It is recommended to disable
    Windows
    Subsystem for
    Linux
    .
Windows 7
(32-bit, 64-bit)
Windows
Server 2022 (64-bit)
  • Standard, Data Center, and Core editions are supported.
  • For Data Center editions, the agent does not support:
    • Hyper-V Server Role for Shielded Virtual Machines
    • Host Guardian Hyper-V Support
    • Software-defined Networking
    • Storage Spaces Direct
  • Storage Server 2022 is not supported.
Windows
Server 2019 (64-bit)
  • Standard, Data Center, and Core editions are supported.
  • For Data Center editions, the agent does not support:
    • Hyper-V Server Role for Shielded Virtual Machines
    • Host Guardian Hyper-V Support
    • Software-defined Networking
    • Storage Spaces Direct
  • Storage Server 2019 is not supported.
Windows
Server 2016 (64-bit)
  • Standard, Data Center, Essentials, and Server Core editions are supported.
  • Nano Server and Storage Server are not supported.
Windows
Server 2012 and 2012 R2 (64-bit)
  • Standard, Data Center, Essentials, Server Core, Embedded, and Foundation editions are supported.
  • Minimal Server Interface and Storage Server are not supported.

macOS

Supported OS
Requirements
All supported
macOS
versions
  • TLS 1.2
  • Verify that the following root certificates are installed. If they are missing, the agent might not start, or the device might not be able to communicate with the management console. For more information, see KB66608.
    • VeriSign Class 3 Public Primary Certification Authority - G5
    • GeoTrust Global CA
    • Thawte Primary Root CA
    • DigiCert Global Root
  • For virtual machine requirements, deployment guidance, and best practices, see Appendix: Best practices for deploying CylancePROTECT Desktop on Windows virtual machines.
  • Case-sensitive volume formats are not supported.
macOS
Monterey (12)
macOS
Big Sur (11)
macOS
Catalina (10.15)
  • See KB66578.
  • Enable Full Disk Access. If Full Disk Access is not enabled,
    CylancePROTECT Desktop
    cannot process files secured by user data protection. For more information, see KB66427.
macOS
Mojave (10.14)
  • See KB66578.
  • Enable Full Disk Access. If Full Disk Access is not enabled,
    CylancePROTECT Desktop
    cannot process files secured by user data protection. For more information, see KB66427.

Linux
OS

Supported OS
Requirements
All supported
Linux
OS versions
  • TLS 1.2
  • Required packages:
    • dbus-libs
      (For RHEL/CentOS 7.x or 8.x, version 1.10.24 or higher is required.)
    • glibc
    • gtk3
      (for RHEL/CentOS 7.x)
    • libgcc
    • openssl
      (for RHEL/CentOS 6.x)
    • openssl-libs
      (for RHEL/CentOS 7.x)
    • sqlite
  • Root certificates:
    • VeriSign Class 3 Public Primary Certification Authority - G5
    • GeoTrust Global CA
    • Thawte Primary Root CA
    • DigiCert Global Root
  • GNOME versions supported for the 1590 agent:
    • 3.20
    • 3.14
    • 3.10
    • 3.8
  • Virtual machines are supported.
Ubuntu
LTS 20.04 (64-bit)
  • Azure
    for
    Ubuntu
    is not supported.
  • Use the
    CylancePROTECT Desktop
    Secure Boot CA certificate to support UEFI Secure Boot.  For more information, see KB73487.
Ubuntu
20.04 (64-bit)
  • Azure
    for
    Ubuntu
    is not supported.
  • Use the
    CylancePROTECT Desktop
    Secure Boot CA certificate to support UEFI Secure Boot.  For more information, see KB73487.
Ubuntu
18.04 (64-bit)
  • Azure
    for
    Ubuntu
    is not supported.
  • Use the
    CylancePROTECT Desktop
    Secure Boot CA certificate to support UEFI Secure Boot.  For more information, see KB73487.
Red Hat
Enterprise Linux/CentOS 7.8 and 7.9 (64-bit)
  • Use the
    CylancePROTECT Desktop
    Secure Boot CA certificate to support UEFI Secure Boot.  For more information, see KB73487.
  • FIPS is supported. For instructions to enable FIPS, see the
    Red Hat
    documentation for your OS.
Red Hat
Enterprise Linux/CentOS 8.3 to 8.5 (64-bit)
  • Use the
    CylancePROTECT Desktop
    Secure Boot CA certificate to support UEFI Secure Boot.  For more information, see KB73487.
  • FIPS is supported. For instructions to enable FIPS, see the
    Red Hat
    documentation for your OS.

Using
CylancePROTECT Desktop
with other antivirus software

If third-party antivirus software is installed on devices with
CylancePROTECT Desktop
, you may need to perform some additional configuration tasks to ensure that those products do not interfere with the functionality of
CylancePROTECT Desktop
. For more information, see KB66448.

Hardware requirements

Hardware component
Requirements
Processor (CPU)
Minimum of two processor cores that also:
  • Supports the SSE2 Instruction set
  • Supports the x86_64 instruction set
  • Supports
    Apple
    silicon processors, including M1 and M2; requires Rosetta
  • Does not support the ARM instruction set for
    Windows
    and
    Linux
Memory (RAM)
2 GB
Disk space (hard drive)
  • 600 MB
  • Disk space usage can increase depending on the features that are enabled (for example, setting the log level to verbose)