- Create and publish alerts
- Publish an alert from an existing alert template
- Publish a blank alert
- Publish a geofence alert
- Preview and publish an alert
- Search for an alert
- View a quick summary of an alert
- View the details of a sent alert
- Change the number of alerts listed on the Sent Alerts screen
- Edit an alert
- Define alert template details
- Writing effective alert messages
- Define content for an alert or alert template
- Configure a response option as a user attribute
- Target users
- Targeting basics
- Define fill counts and escalation
- Target groups in alerts or alert templates
- Block groups and distribution lists from receiving an alert
- Target individual users
- Target dependents
- Target subscribed users
- Block a user from receiving an alert
- Target or block users by advanced query
- Target users by role
- Target users by location
- Review the targeting summary
- Select personal devices for an alert or alert template
- Select the device delivery preference
- Target AtHoc Connect organizations
- Select and configure mass devices for an alert or alert template
- Review an alert
- Test an alert
- Set an alert to draft mode
- Publish a draft alert
- Quick publish an alert
- Resend an alert
- Track alerts with advanced reports
- Message termination
- Redundant message stop
- Message consolidation
- End an alert
- Export an alert as a PDF
- Export sent alerts
- Delete an alert
- Duplicate an alert
- Manage the publisher map
- Hosted SMS text messaging tracking codes
- Pager carrier IDs and names
- Phone number validation
- Email format validation
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
Mass Devices tab
Mass devices are not available for non-English alert templates.
The Mass Devices Targeted tab provides statistics on the number of mass devices that were targeted by the alert and the responses that were received from the devices. Because mass devices broadcast alerts rather than sending them to specific people or organizations, tracking mass device responses involves noting whether a delivered alert was accepted or not. The two response options used for mass devices are Responded, meaning the device broadcast the alert, and Not Responded, which means the device did not broadcast the alert.
The drop-down lists in the Targeted, Sent, and In Progress or Failed sections contain only an
Export Delivery Summary
option, which creates a downloadable .csv file that lists the mass devices that were targeted, that were sent the alert, or that did not or could not receive the alert. There is no option to resend the alert.