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Add attachments

If attachments are enabled for your organization and in the alert template, you can include text, audio, and video files as attachments in your alerts. You can add a maximum of 5 files totaling up to 5 MB.
Always use caution when including attachments in events and alerts. Alerts and events with a large number of targeted users and attachments will experience a significant delay in the expected delivery time. (The delivery time is the total time from when the operator sends the alert to when the last targeted user receives the alert). For example, if an alert with a 5 MB attachment is sent to 20,000 users, the expected delivery time is 2 hours. If additional alerts with attachments are also in the
BlackBerry AtHoc
system, the expected delivery time can increase significantly.
In the
section of an alert, in the
field, drag and drop files or click
to select files to include in the alert.
Users who receive the alert can view the attachments from the
BlackBerry AtHoc
mobile app, email, or in the Self Service inbox. Alerts received through the desktop app do not include attachments.
The following file types are supported:
  • Adobe Acrobat
    document (.pdf)
  • Microsoft Word
    document (.doc, .docx)
  • Microsoft Excel
    document (.xls, .xlsx)
  • Text document (.txt)
  • Image files (.jpeg, .jpg, .bmp, .png, .gif)
  • Audio and video files (.mp3, .mp4)
  • Markup language files (.html, .xml, .kml)
File types that are not supported on all mobile platforms (.wma, .wmv, .mov, .tif, and .tiff) are converted to universally supported file types (.mp3, .mp4, and .jpeg) when uploaded.
If you export the alert as a .pdf, any included attachments are displayed as images.