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Targeting basics

The following general targeting information can be used to plan how to target recipients for different types of alerts.
  • User-based targeting provides one or a combination of ways to select users:
  • The administrator can restrict the organizational nodes and distribution lists that each publisher can access. As a result, a publisher might be able to target only a fraction of the total available organizations and distribution lists.
  • Use Fill Count to specify a certain number of responses before ending an alert. This option is useful when you need confirmation that the alert has been received by a certain number of users.
  • Enable Escalation to control the order in which users are contacted. Use escalation options to control the delivery order by groups or specific individuals.
  • You can add a group escalation path based on user attribute values and priority. You can also specify a sequence that targets individuals, one-by-one, until enough users respond. After the fill count is met, the alert is ended.
  • Blocking a recipient always takes priority during targeting. If a user is excluded, they
    will not
    receive an alert, even if they belong to a group, organization, geographical area, or distribution list that has been targeted to receive the alert.
  • Enterprise Administrators can target users in the enterprise or any suborganization. Enterprise Administrators logged in to a super enterprise organization can target users in their sub enterprises and suborganizations.