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Define content for an alert or alert template

The Content section is used to define the key parts of an alert or alert template in the system: title, body, type, response options, website links, locations, and attachments.
  1. To create an alert or alert template in a language other than the default language displayed on the screen, click the button beside the Type field and select a language. This does not change the language displayed on the screen. Instead, it changes the language that the message is delivered in. If text-to-speech is enabled, the audio portion of the sent alert will be in the language you selected.
  2. In the
    field, select a severity level from the list.
    High severity is reserved for extreme emergencies. On the mobile app, it overrides the device sound settings to play any sounds associated with the alert or alert template.
  3. In the
    field, enter a one-line summary that communicates the purpose of the alert or alert template. The maximum number of characters is 100. The title is required and displays at the top of the recipients' screen when the alert is sent out.
  4. Optionally, to insert a placeholder into the alert or alert template title, click The Expand icon and select the placeholder from the list.
  5. In the
    field, enter up to 4000 characters of text that communicate why the alert has been sent and provide instructions to the target audience. For more details on what to include in the Body field, see Writing effective alert messages.
  6. In the
    field, select the type that fits with the alert or alert template you are creating.
  7. In the
    Response Options
    field, do one of the following:
    • Click
      Custom Response Options
      to view and select from a list of pre-set responses.
    • Click
      Add Response Option
      to define up to nine responses that alert recipients can send to let you know that they have received the message. To add a call bridge to a response option, see Configure a call bridge for a response option.
      Targeted users in countries that have a provisioned SMS country code can respond to SMS alerts. Users in countries that do not have a provisioned country code cannot respond to SMS alerts.
  8. Optionally, in the
    Add Bilingual
    section, click
    1. On the
      Translation Language
      dialog, click
      Change Language
    2. Select a language from the
      Select Language
      pull-down menu. The Title, Body, and Response Options are displayed in the original language on the left and in the selected language on the right.
      A response option is required.
    3. Review the translated text and make any necessary edits.
    4. Click
    For more information, see Add a bilingual alert.
  9. Optionally, in the
    More Info Link
    field, enter one of the following:
    • A URL that opens a webpage where users can get more details about the alert. When users receive the alert, a
      For more info
      link in it will take them to the webpage.
    • A URL that opens an attachment (media or documents) stored on Dropbox. For details on how to store an attachment on Dropbox, see Add an attachment using Dropbox.
    To include the URL in SMS alerts, the SMS alert template must contain a [TargetUrl] placeholder. For more information, see "Configure the hosted gateway for cloud services" in the
    BlackBerry AtHoc
    System Settings and Configuration
  10. If you entered a URL in the previous step, click
    Test URL
    to verify that the link works correctly.
  11. Optionally, in the
    section, click
    to access a map where you can select a geographic area for the alert or alert template. For more information, see Select an alert or event location. This location can also be used to target users by location. For more information, see Target users by location.
  12. Optionally, in the
    section, if you have selected a location, select
    Enable Geofence Targeting
    to target users who enter the location after the alert is sent. For more information, see Enable geofence targeting.
  13. Optionally, in the
    section, drag and drop or click
    to select files to include as attachments in the alert. For more information, see Add attachments.
  14. Configure the Target users section.