Create and publish alerts
Publish an alert from an existing alert template
Publish a blank alert
Publish a geofence alert
Preview and publish an alert
Search for an alert
- Filter the alert list
- Sort the alert list
View a quick summary of an alert
View the details of a sent alert
- Users tab
- Organizations tab
- Mass Devices tab
- Advanced Reports button
- Details tab
Change the number of alerts listed on the Sent Alerts screen
Edit an alert
Define alert template details
Writing effective alert messages
Define content for an alert or alert template
- Configure a call bridge for a response option
- Add a bilingual alert
- Select an alert or event location
- Add attachments
- Enable geofence targeting
- Add an attachment using Dropbox
Configure a response option as a user attribute
Target users
- Targeting basics
- Define fill counts and escalation
- Target groups in alerts or alert templates
- Block groups and distribution lists from receiving an alert
- Target individual users
- Target dependents
- Target subscribed users
- Block a user from receiving an alert
- Target or block users by advanced query
  - Target or block users with the User Last Updated Source attribute
- Target users by role
- Target users by location
- Review the targeting summary
- Select personal devices for an alert or alert template
  - Specify personal device options for an alert or alert template
    - Create a custom recorded message for an alert or alert template
    - Upload a custom recorded message for an alert or alert template
  - Preview a desktop alert template
- Select the device delivery preference
Target AtHoc Connect organizations
Select and configure mass devices for an alert or alert template
Review an alert
Test an alert
Set an alert to draft mode
Publish a draft alert
Quick publish an alert
Resend an alert
Track alerts with advanced reports
- View advanced reports
- Advanced report types
- View alert lifecycle results
  - Alert partial batch recovery
- Export alert tracking reports
Message termination
- Disable message termination
Redundant message stop
Message consolidation
End an alert
Export an alert as a PDF
Export sent alerts
Delete an alert
Duplicate an alert
Manage the publisher map
- Manage map settings
- Map controls
- Change the map type
- View layers on the publisher map
- View users on the publisher map
- View incoming alerts on the publisher map
- View live alerts and events on the publisher map
Hosted SMS text messaging tracking codes
Pager carrier IDs and names
Phone number validation
- Areas of the system that validate phone numbers
- Validation rules
- Best practices
Email format validation
- Email address syntax
  - Local-part
  - Domain
- Valid email address examples
- Invalid email address examples
BlackBerry AtHoc Customer Support Portal
Documentation feedback

Export sent alerts

The

BlackBerry AtHoc

system enables you to export the details of sent alerts to a .csv file. The report contains the following columns: Alert ID, Alert Title, Alert Body, Start Time, Publisher, Severity, Type, Status, Targeted, Sent, Responded, and Error.

If you are logged in to an enterprise or super enterprise organization as an Enterprise Administrator, the Organization column is included.

You must be a Report Manager to export sent alerts.

If the Sent Alerts page is sorted by column, the exported report reflects the sorting.

In the navigation bar, click

Alerts

Sent Alerts

On the

Sent Alerts

screen, use the search field or scroll down to locate the sent alerts you want to export.