- Create and publish alerts
- Publish an alert from an existing alert template
- Publish a blank alert
- Publish a geofence alert
- Preview and publish an alert
- Search for an alert
- View a quick summary of an alert
- View the details of a sent alert
- Change the number of alerts listed on the Sent Alerts screen
- Edit an alert
- Define alert template details
- Writing effective alert messages
- Define content for an alert or alert template
- Configure a response option as a user attribute
- Target users
- Targeting basics
- Define fill counts and escalation
- Target groups in alerts or alert templates
- Block groups and distribution lists from receiving an alert
- Target individual users
- Target dependents
- Target subscribed users
- Block a user from receiving an alert
- Target or block users by advanced query
- Target users by role
- Target users by location
- Review the targeting summary
- Select personal devices for an alert or alert template
- Select the device delivery preference
- Target AtHoc Connect organizations
- Select and configure mass devices for an alert or alert template
- Review an alert
- Test an alert
- Set an alert to draft mode
- Publish a draft alert
- Quick publish an alert
- Resend an alert
- Track alerts with advanced reports
- Message termination
- Redundant message stop
- Message consolidation
- End an alert
- Export an alert as a PDF
- Export sent alerts
- Delete an alert
- Duplicate an alert
- Manage the publisher map
- Hosted SMS text messaging tracking codes
- Pager carrier IDs and names
- Phone number validation
- Email format validation
- BlackBerry AtHoc Customer Support Portal
- Documentation feedback
Add a bilingual alert
Operators can send an alert in two languages. The Bilingual Alert feature enables operators to send an alert in both an original language, and in a second language. Users can then choose a preferred language to receive alerts in.
The Bilingual Alerts feature does not support the following types of alerts:
- Connect rules
- Mobile events
- WAM
- BlackBerry Feed Service (BFS)
- IPAWS
- The IsBilingualAlertSupported feature must be enabled by a System Administrator inSettings>System Setup>Feature Enablementfor the super enterprise, enterprise, or suborganization.
- TheAdd Bilingualoption must be enabled in the alert template inAlert Template Settings>Content.
- In theContentsection of an alert, in theAdd Bilingualfield, clickAdd.
- On theTranslation Languagedialog, clickChange Language.
- Select a language from theSelect Languagepull-down menu. The title, body, and response options are displayed in the original language on the left and in the selected language on the right.A response option is required.
- Review the translated text and make any necessary edits.
- ClickApply.
If you make any changes to the alert title, body, or response options, click
Edit
in the Add Bilingual
field. On the Translation Language
dialog, click Refresh Translation
and then click Apply
.