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A user is not receiving email notifications

  • Check to see if there are any new threats in the management console that have a ‘Reported On’ time with in the previous hour.
  • Check to see if the SMTP feature is enabled.
  • Perform an SMTP test connection.
  • Check to see if the user is assigned the administrator role.
  • Check to see if the user is subscribed to email notifications.
  • Check the audit logs for a ‘Send Email’ error.