A user is not receiving email notifications

Check to see if there are any new threats in the management console that have a ‘Reported On’ time with in the previous hour.

Check to see if the SMTP feature is enabled.

Perform an SMTP test connection.

Check to see if the user is assigned the administrator role.

Check to see if the user is subscribed to email notifications.

Check the audit logs for a ‘Send Email’ error.