- Overview
- Requirements: CylanceON-PREM
- Configuring the CylanceON-PREM virtual appliance
- Configuring the console
- Setting up the CylancePROTECT agent
- Device management
- Threat management
- Global lists
- Administration
- Managing users
- Managing roles
- Update profile information
- Audit logs
- Managing Certificates
- Setting up email notifications
- Settings
- Upgrade CylanceON-PREM
- Reboot the virtual appliance
- Configure session timeout
- Update CylanceON-PREM SSL certificate version 1.3.1 and later
- Update CylanceON-PREM SSL certificate version 1.2.2.1 and earlier
- Change the certificate cipher mode
- Enable maintenance mode
- Change network settings
- Check an IP address
- Change the log level
- Download logs
- Configure syslog/SIEM settings
- Update database connection settings
- Configure active directory
- Configure identity provider settings
- Using certificate-based authentication
- Add a banner to the login screen
- Applications
- CylanceON-PREM API
- Troubleshooting
- Agent not communicating with CylanceON-PREM
- Web browser reports insecure webpage
- Unable to connect to external database
- Configure static IP using the OVF tool
- Remote server 404 error in log files
- Log in with a local administrator account
- Online Certificate Status Protocol issues
- A user is not receiving email notifications
- Before you contact support
- BlackBerry Docs
- CylanceON-PREM
- Cylance ONPREM Administration Guide
- Administration
- Settings
- Upgrade CylanceON-PREM
Upgrade CylanceON-PREM
CylanceON-PREM
Administrators can apply the latest
CylanceON-PREM
upgrade package to the virtual appliance. The upgrade path for CylanceON-PREM
is sequential. For example, if you have version 1.4.3 installed, you must upgrade to 1.4.5, then 1.5.4.1, then 1.6, and so on until you upgrade to the latest release. It is recommended to enable maintenance mode and take a snapshot of the virtual appliance before upgrading. When you update the
CylanceON-PREM
virtual appliance, there is no way to change from an internal database to and external database, or vice versa.- Obtain the latestCylanceON-PREMfile.
- In the console, on the menu bar, clickConfiguration > Settings.
- ClickMaintenance Mode. This pauses site activity, including communication between the virtual appliance and the Agents, to ensure you can take a complete VM snapshot.
- Take a snapshot of theCylanceON-PREMvirtual appliance.
- UnderCylanceON-PREMInfo, clickUpgrade.
- Select theI have taken a VM snapshotcheck box. ClickProceed with Upgrading.
- ClickBrowse for a file, select theCylanceON-PREMfile you want to use for this update. ClickOpen. Optionally, you can drag and drop the file to select it.
- ClickStart Upgrade. During the upgrade, there are two things to look for: theUpdate is in progressmessage and aSuccessful updatenotification. After the Update Success modal displays, the virtual appliance will restart. While restarting, theCylanceON-PREMConsole will be unavailable. If the entire upgrade process, including the restart, takes longer than 10 minutes, you must re-log in to theCylanceON-PREMConsole.
- After the upgrade is complete, clickMaintenance Modeand disable it. Site activity resumes.If you refresh the Settings page after the upgrade completes and the web browser displays a blank page, clear the browsing data.