- Using dashboards
- Managing users, devices, and groups
- Managing threats detected by CylancePROTECT Desktop
- Managing threats detected by CylancePROTECT Mobile
- Managing safe and unsafe lists for CylancePROTECT Desktop and CylancePROTECT Mobile
- Add a file to the CylancePROTECT Desktop global quarantine or global safe list
- Add a file to the CylancePROTECT Desktop local quarantine or local safe list
- Add a certificate to the CylancePROTECT Desktop global safe list
- Add an app, certificate, IP address, or domain to a CylancePROTECT Mobile safe or restricted list
- Analyzing data collected by CylanceOPTICS
- Using CylanceOPTICS to detect and respond to events
- Managing user risk with CylancePERSONA Desktop
- Monitoring network connections with CylanceGATEWAY
- View mobile OS vulnerabilities
- Auditing administrator actions
- Managing logs
- Send events to a SIEM solution or syslog server
- Enable access to the Cylance User API
- Troubleshooting Cylance Endpoint Security
- BlackBerry Docs
- Cylance Endpoint Security
- Administration
- Cylance Endpoint Security Administration Guide
- Troubleshooting Cylance Endpoint Security
- Troubleshooting CylancePROTECT Desktop
- Troubleshoot update, status, and connectivity issues with CylancePROTECT Desktop
Troubleshoot update, status, and connectivity issues with CylancePROTECT Desktop
CylancePROTECT Desktop
Consider the following items when troubleshooting update, status, and connectivity issues with
CylancePROTECT Desktop
:
- Verify that firewall port 443 is open and that the device can resolve and connect toBlackBerrysites.
- Review the device information in the management console. Verify whether the device is online or offline and its last connected time.
- Verify whether a proxy is being used by the device to connect to the Internet, and whether credentials are properly configured on the proxy.
- Restart theCylanceservice so that it attempts to connect to the console.
- Collect debug logs. See Manage logs for the CylancePROTECT Desktop agent.
- Collect the output of system information when the issue occurs.
- Windows: msinfo32 or winmsd
- macOS: System Information