Manage CylancePROTECT Desktop and CylanceOPTICS devices Skip Navigation

Manage
CylancePROTECT Desktop
and
CylanceOPTICS
devices

You can use the management console to view and manage devices with the
CylancePROTECT Desktop
agent and the
CylanceOPTICS
agent. A user’s device displays in the console after the agents are successfully installed.
  1. In the management console, on the menu bar, click
    Assets > Devices
    . Do any of the following:
    • To add or remove columns, click and select the columns that you want to view.
    • To group the device information by one or more columns, drag those columns to the space above the column names.
    • To sort devices in ascending or descending order by a column, click the column.
    • To filter the devices by a column, use the filter field and icon for the column.
  2. Do any of the following:
    Task
    Steps
    Download the installer for the
    CylancePROTECT Desktop
    or
    CylanceOPTICS
    agent.
    1. Click
      Add new device
      .
    2. Select the product, operating system, version, and format.
    3. Click
      Download
      .
    View device details.
    Click a device name.
    Assign a device policy to devices.
    A device can be associated with one device policy only. If you assign a new device policy to a device, it replaces the previous device policy.
    1. Select one or more devices.
    2. Click
      Assign Policy
      .
    3. Click a device policy.
    4. Click
      Save
      .
    Add devices to a zone.
    You can use zones to manage the application of settings and a device policy to multiple devices. For more information about zones, see the Cylance Endpoint Security Setup content.
    1. Select one or more devices.
    2. Click
      Add to Zones
      .
    3. Select one or more zones.
    4. Click
      Save
      .
    Remove devices.
    When you remove a device, you unregister the
    CylancePROTECT Desktop
    agent and the data for that device is removed from the management console. The user receives a notification that the agent is not registered and they need to provide an installation token to register the agent again.
    1. Select one or more devices.
    2. Click
      Remove
      .
    3. Click
      Yes
      to confirm.
    Include devices in lifecycle management.
    You can configure lifecycle management settings to specify when the state of a device changes from offline to inactive. For more information about lifecycle management, see the Cylance Endpoint Security Setup content.
    1. Select one or more devices.
    2. Click
      Include In Lifecycle Management
      .
    3. Click
      Yes
      to confirm.
    Exclude devices from lifecycle management.
    You can configure lifecycle management settings to specify when the state of a device changes from offline to inactive. For more information about lifecycle management, see the Cylance Endpoint Security Setup content.
    1. Select one or more devices.
    2. Click
      Exclude From Lifecycle Management
      .
    3. Click
      Yes
      to confirm.
    Reset the inactivity period for devices.
    This feature sets the device state to offline, resets the offline date counter, and sets the offline date to the current date. This does not affect devices that are online.
    1. Select one or more devices.
    2. Click
      Reset inactivity period
      .
    3. Click
      Yes
      to confirm.
To export the device information to a .csv file, click Export icon. Select the scope of the export and click
Export
.