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Manage
CylancePROTECT Mobile
app and
CylanceGATEWAY
users

You can view and manage user accounts that are enabled for the
CylancePROTECT Mobile
app and for
CylanceGATEWAY
in the management console.
  1. In the management console, on the menu bar, click
    Assets > Users
    . Do any of the following:
    • To sort users in ascending or descending order by a column, click the name of the column.
    • To filter the users, click Filter icon on a column and type or select the filter criteria.
  2. Do any of the following:
    Task
    Steps
    View a user’s alerts.
    1. Click a user’s name.
    2. On the menu, click
      Alerts
      .
    3. Click the appropriate tab.
    View a user’s events.
    1. Click a user’s name.
    2. On the menu, click
      Events
      .
    View a user’s device details.
    1. Click a user’s name.
    2. On the menu, click
      Devices
      .
    3. Click a device to view the associated alerts, events, and compliance information.
    Add a user to a group.
    Directory groups are managed in your company directory, so you can’t use the steps below to add users to directory groups.
    1. Click a user’s name.
    2. On the menu, click
      Configuration
      .
    3. Click
      Assign User Groups
      .
    4. Search for and select one or more groups.
    5. Click
      Assign
      .
    Remove a user from a group.
    Directory groups are managed in your company directory, so you can’t use the steps below to remove users from directory groups.
    1. Click a user’s name.
    2. On the menu, click
      Configuration
      .
    3. Click Delete icon next to the group.
    4. Click
      Unassign
      .
    Assign a policy to a user.
    1. Click a user’s name.
    2. On the menu, click
      Configuration
      .
    3. Click
      Assign User Policies
      .
    4. In the policies drop-down list, click the type of policy.
    5. Search for and select the policy.
    6. Click
      Assign
      .
    If the user is already assigned a policy of that type, the new selection replaces the previously assigned policy.
    Remove a policy from a user.
    1. Click a user's name.
    2. On the menu, click
      Configuration
      .
    3. Click Delete icon next to the policy.
    4. Click
      Unassign
      .
    Send a new activation email for the
    CylancePROTECT Mobile
    app.
    The user must be assigned an enrollment policy with the applicable mobile platform enabled.
    1. Select one or more users.
    2. Click
      Resend Invitation
      .
    3. Click
      Resend Invitation
      again to confirm.
    Expire a user’s activation password for the
    CylancePROTECT Mobile
    app.
    1. Select one or more users.
    2. Click
      Expire Passcode
      .
    3. Click
      Expire
      to confirm.
    Delete users.
    1. Select one or more users.
    2. Click
      Delete Users
      .
    3. Click
      Delete
      to confirm.
    The user account and all
    CylancePROTECT Mobile
    app and
    CylanceGATEWAY
    events and alerts associated with that user are removed from the
    Cylance Endpoint Security
    services and management console. If you configured directory synchronization and onboarding, modify the directory group as necessary so that the user is not added to
    Cylance Endpoint Security
    again when synchronization occurs.