Sending actions to a device

You can use the remote response feature to securely execute scripts and run commands on any

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-enabled device directly from the management console, using a familiar command line interface.

When you start a remote response session, the

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agent creates an instance of the device’s native shell (cmd for

Windows

, bash for

macOS

and

Linux

) and handles the transfer of commands to and from the shell. As a result, you have access to the functions of the native shell and the apps and scripts that are available on the device.

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also provides some reserved commands that you can use to transfer files to and from the device.

A remote response session can be initiated only with a device that is online and will time out after 25 minutes of inactivity. Multiple sessions can be open for the same device at the same time, to a maximum of 50.

Remote response provides a high level of access to a device, so use caution when you issue commands and comply with your organization’s security policies. When you use remote response, the details of the session, including the commands that are sent, information about file transfers, and the responses that are received, are recorded in the device log that you can access from the management console. The log file is retained for 30 days.