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Enable unprotected device discovery

You must enable the Unprotected Device Discovery service to scan the newly added tenant to detect and list known devices that are not protected by
CylancePROTECT Desktop
on the Unprotected Devices screen. The option to enable this service will be available within 24 hours after you have setup the directory connection with the
BlackBerry Connectivity Node
On newly added tenants, the option is unavailable for up to 24 hours while the service works on a scheduler that refreshes the tenant list and data from other services. This refresh occurs every 24 hours. After the tenant information is updated, the information is available to the Unprotect Device Discovery service and you can enable it. When the service is enabled for the first time, the unprotected devices will be listed within 2 minutes. After the service is enabled, the management console updates the unprotected devices list every 24 hours. By default, this feature is disabled for each tenant.
  1. In the management console, on the menu bar, click
    Settings > Directory Connections
  2. In the
    Directory Connection
    list, click the connection that you want to enable unprotected device discovery for.
  3. On the
    Sync settings
    tab, select
    Unprotected Device Discovery
  4. When you are prompted, click
    to apply this setting to all directory connections in your environment.