- Using dashboards
- Managing alerts across Cylance Endpoint Security services
- Managing users, devices, and groups
- Manage CylancePROTECT Desktop and CylanceOPTICS devices
- Manage zones
- Manage devices with the CylancePROTECT Mobile app
- Manage CylancePROTECT Mobile app and CylanceGATEWAY users
- View CylanceAVERT user details
- Manage user groups
- Configure device lifecycle management
- View a list of applications installed on CylancePROTECT Desktop devices
- Remove a registered FIDO device for a user account
- Discover unprotected devices
- Managing threats detected by CylancePROTECT Desktop
- Managing threats detected by CylancePROTECT Mobile
- Managing safe and unsafe lists for CylancePROTECT Desktop and CylancePROTECT Mobile
- Add a file to the CylancePROTECT Desktop global quarantine or global safe list
- Add a file to the CylancePROTECT Desktop local quarantine or local safe list
- Add a certificate to the CylancePROTECT Desktop global safe list
- Add an app, certificate, IP address, domain, or installer source to the CylancePROTECT Mobile safe or restricted list
- Analyzing data collected by CylanceOPTICS
- Using CylanceOPTICS to detect and respond to events
- Monitoring network connections with CylanceGATEWAY
- Monitoring sensitive files with CylanceAVERT
- View mobile OS vulnerabilities
- Auditing administrator actions
- Managing logs
- Send events to a SIEM solution or syslog server
- Enable access to the Cylance User API
- Troubleshooting Cylance Endpoint Security
- Using the BlackBerry Support Collection Tool
- Using the Report a problem feature
- Removing the BlackBerry Connectivity Node software from Cylance Endpoint Security
- Troubleshooting CylancePROTECT Desktop
- Remove the CylancePROTECT Desktop agent from a device
- Re-register a Linux agent
- Troubleshoot update, status, and connectivity issues with CylancePROTECT Desktop
- A large number of DYLD Injection violations are reported by Linux devices
- Time zone variances for CylancePROTECT Desktop
- Folder exclusions when using CylancePROTECT Desktop with third-party security products
- Linux driver is not loaded. Upgrade the driver package.
- Troubleshooting CylanceOPTICS
- BlackBerry Docs
- Cylance Endpoint Security
- Administration
- Cylance Endpoint Security Administration Guide
- Managing users, devices, and groups
- Discover unprotected devices
- Enable unprotected device discovery
Enable unprotected device discovery
You must enable the Unprotected Device Discovery service to scan the newly added tenant to detect and list known devices that are not protected by
CylancePROTECT Desktop
on the Unprotected Devices screen. The option to enable this service will be available within 24 hours after you have setup the directory connection with the BlackBerry Connectivity Node
.
On newly added tenants, the option is unavailable for up to 24 hours while the service works on a scheduler that refreshes the tenant list and data from other services. This refresh occurs every 24 hours. After the tenant information is updated, the information is available to the Unprotect Device Discovery service and you can enable it. When the service is enabled for the first time, the unprotected devices will be listed within 2 minutes. After the service is enabled, the management console updates the unprotected devices list every 24 hours. By default, this feature is disabled for each tenant.
- Ensure that you configured a directory connection using with the latest version of theBlackBerry Connectivity Node. For more information, see Installing the BlackBerry Connectivity Node in the Setup content.
- Make sure that the user has the appropriate permissions to enable this feature. For more information on permissions, see Permissions for administrator roles in the Setup content. The following permissions are required:
- To view the Directory Connections, the user must have the 'View directory connections' permission.
- To enable and disable this feature, the user must have the 'Edit directory connections' permission.
- In the management console, on the menu bar, clickSettings > Directory Connections.
- In theDirectory Connectionlist, click the connection that you want to enable unprotected device discovery for.
- On theSync settingstab, selectUnprotected Device Discovery.
- When you are prompted, clickConfirmto apply this setting to all directory connections in your environment.