- Using dashboards
- Managing alerts across Cylance Endpoint Security services
- Managing users, devices, and groups
- Manage CylancePROTECT Desktop and CylanceOPTICS devices
- Manage zones
- Manage devices with the CylancePROTECT Mobile app
- Manage CylancePROTECT Mobile app and CylanceGATEWAY users
- View CylanceAVERT user details
- Manage user groups
- Configure device lifecycle management
- View a list of applications installed on CylancePROTECT Desktop devices
- Remove a registered FIDO device for a user account
- Discover unprotected devices
- Managing threats detected by CylancePROTECT Desktop
- Managing threats detected by CylancePROTECT Mobile
- Managing safe and unsafe lists for CylancePROTECT Desktop and CylancePROTECT Mobile
- Add a file to the CylancePROTECT Desktop global quarantine or global safe list
- Add a file to the CylancePROTECT Desktop local quarantine or local safe list
- Add a certificate to the CylancePROTECT Desktop global safe list
- Add an app, certificate, IP address, domain, or installer source to the CylancePROTECT Mobile safe or restricted list
- Analyzing data collected by CylanceOPTICS
- Using CylanceOPTICS to detect and respond to events
- Monitoring network connections with CylanceGATEWAY
- Monitoring sensitive files with CylanceAVERT
- View mobile OS vulnerabilities
- Auditing administrator actions
- Managing logs
- Send events to a SIEM solution or syslog server
- Enable access to the Cylance User API
- Troubleshooting Cylance Endpoint Security
- Using the BlackBerry Support Collection Tool
- Using the Report a problem feature
- Removing the BlackBerry Connectivity Node software from Cylance Endpoint Security
- Troubleshooting CylancePROTECT Desktop
- Remove the CylancePROTECT Desktop agent from a device
- Re-register a Linux agent
- Troubleshoot update, status, and connectivity issues with CylancePROTECT Desktop
- A large number of DYLD Injection violations are reported by Linux devices
- Time zone variances for CylancePROTECT Desktop
- Folder exclusions when using CylancePROTECT Desktop with third-party security products
- Linux driver is not loaded. Upgrade the driver package.
- Troubleshooting CylanceOPTICS
Reserved commands for remote response
The following reserved commands, which are common across the supported OS platforms, do not interact directly with the native shell on the device.
Item | Description |
|---|---|
rr-clear | This command clears the remote response terminal window. |
rr-get <absolute_path_to_file> | This command copies the specified file (which must include the file name) from the device and uploads it to your web browser so you can save it to your local system. If the file is larger than 70 MB, the command will fail with an error. Example: rr-get C:\Program Files\Cylance\Desktop\2021-03-26.log |
rr-help | This command displays a list of the reserved commands. |
rr-put <destination_directory> | This command opens a file browser window that allows you to select a file from your local system that will be sent to the specified directory on the device (for example, the user’s downloads folder). If the file is larger than 70 MB, the command will fail with an error. Example: rr-put C:\Users\username\Downloads |
rr-quit | This command ends the remote response session. The terminal window remains open so you can view the session history, but commands are no longer sent or received. |