- Using dashboards
- Managing users, devices, and groups
- Managing threats detected by CylancePROTECT Desktop
- Managing threats detected by CylancePROTECT Mobile
- Managing safe and unsafe lists for CylancePROTECT Desktop and CylancePROTECT Mobile
- Add a file to the CylancePROTECT Desktop global quarantine or global safe list
- Add a file to the CylancePROTECT Desktop local quarantine or local safe list
- Add a certificate to the CylancePROTECT Desktop global safe list
- Add an app, certificate, IP address, or domain to a CylancePROTECT Mobile safe or restricted list
- Analyzing data collected by CylanceOPTICS
- Using CylanceOPTICS to detect and respond to events
- Managing user risk with CylancePERSONA Desktop
- Monitoring network connections with CylanceGATEWAY
- View mobile OS vulnerabilities
- Auditing administrator actions
- Managing logs
- Send events to a SIEM solution or syslog server
- Enable access to the Cylance User API
- Troubleshooting Cylance Endpoint Security
- Using the BlackBerry Support Collection Tool
- Removing the BlackBerry Connectivity Node software from Cylance Endpoint Security
- Troubleshooting CylancePROTECT Desktop
- Remove the CylancePROTECT Desktop agent from a device
- Troubleshoot update, status, and connectivity issues with CylancePROTECT Desktop
- A large number of DYLD Injection violations are reported by Linux devices
- Time zone variances for CylancePROTECT Desktop
- Folder exclusions when using CylancePROTECT Desktop with third-party security products
- Linux driver is not loaded. Upgrade the driver package.
- Troubleshooting CylanceOPTICS
- BlackBerry Docs
- Cylance Endpoint Security
- Administration
- Cylance Endpoint Security Administration Guide
- Analyzing data collected by CylanceOPTICS
- View and download files that CylanceOPTICS has retrieved
View and download files that CylanceOPTICS has retrieved
CylanceOPTICS
has retrievedWhen
CylanceOPTICS
identifies a file as a potential threat, you can retrieve the file from the device (for example, when you review detection details or InstaQuery results). You can view a list of all of the files that CylanceOPTICS
has retrieved, and you can download files from this view for further analysis.- In the management console, on the menu bar, clickCylanceOPTICS > Action History.
- lick theFile Download Historytab.
- If you want to filter the results, click
. - If you want to download a file, clickDownload File. Review the warning and clickConfirm Download.