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Manage logs for the
CylancePROTECT Desktop

The log files of the
CylancePROTECT Desktop
agent provide useful information for troubleshooting issues. When troubleshooting, enable verbose logging and reproduce the issue to capture relevant information in the log file. Verbose logging creates a larger log file, so it should be used for troubleshooting purposes only. Agent log files are retained for 30 days in the management console.
  1. In the management console, on the menu bar, click
    Assets > Devices
  2. Click a device.
  3. Do any of the following:
    • If you want to change the log level, in the
      Agent Logging Level
      drop-down list, click the log level.
      If you change the log level to verbose, see Enable verbose logging on a CylancePROTECT Desktop device.
    • To obtain the
      CylancePROTECT Desktop
      agent log file, under
      Threats & Activities
      , on the
      Agent Logs
      tab, click
      Upload Current Log File
      . This option is available only if the device is online.