Skip Navigation
  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Administration
  4. Cylance Endpoint Security Administration Guide
  5. Troubleshooting Cylance Endpoint Security
  6. Troubleshooting CylancePROTECT Desktop
  7. Folder exclusions when using CylancePROTECT Desktop with third-party security products

Folder exclusions when using
CylancePROTECT Desktop
 with third-party security products

If you use third-party security products with
CylancePROTECT Desktop
, you will need to configure them to exclude
Cylance
 directories to ensure that
CylancePROTECT Desktop
 can run simultaneously with them without issues. 

CylancePROTECT
 directories, files, or processes to exclude in
Windows

Windows
 version
Path
Windows
 (all versions)
C:\Program Files\Cylance
C:\ProgramData\Cylance
C:\Documents and Settings\All Users\Application Data\Cylance\Desktop\q
C:\Windows\System32\Drivers\CyProtectDrv*.sys
C:\Windows\System32\Drivers\CyDevFlt*.sys
C:\Windows\System32\Drivers\CylanceDrv*.sys
C:\Windows\CyProtect.cache
C:\Windows\CylanceUD.cache
C:\Windows\Temp\CylanceDesktopArchive
C:\Windows\Temp\CylanceDesktopRemoteFile
C:\Program Files\Cylance\Desktop\CylanceSvc.exe
C:\Program Files\Cylance\Desktop\CylanceUI.exe
C:\Program Files\Cylance\Desktop\CyUpdate.exe
C:\Program Files\Cylance\Desktop\LocalePkg.exe

CylancePROTECT
 directories to exclude in macOS

macOS
 Version
Path
macOS
 X (10.9-10.11),
macOS
 10.12 and later
/Library/Application Support/Cylance/Desktop/q
/Library/Application Support/Cylance/
/System/Library/Extensions/CyProtectDrvOSX.kext/
/private/tmp/CylanceDesktopArchive
/private/tmp/CylanceDesktopRemoteFile

CylancePROTECT
 directories to exclude in
Linux

The paths that are related to proxy configuration are optional exclusions. They are only required if you have a proxy override configured for
CylancePROTECT
.
Linux Version
Path
Amazon
Linux
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/sysconfig/modules/cylance.modules
/etc/modprobe.d/cylance.conf
/etc/init/cylancesvc.conf
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/init/cylancesvc.override
Cylance
UI:
Not available on
Amazon
Linux
.
Amazon
Linux
 2
Amazon
Linux
 2023
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/sysconfig/modules/cylance.modules
/etc/modprobe.d/cylance.conf
/usr/lib/systemd/system/cylancesvc.service
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/systemd/system/cylancesvc.service.d/proxy.conf
Cylance
UI:
Not available on
Amazon
Linux
 2 or
Amazon
 2023.
RHEL/
CentOS
 6.x
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/sysconfig/modules/cylance.modules
/etc/modprobe.d/cylance.conf
/etc/init/cylancesvc.conf
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/init/cylancesvc.override
Cylance
UI:
/etc/xdg/autostart/cylance-protect.desktop
/usr/share/applications/cylance-protect.desktop
RHEL/
CentOS
 7.x, 8.x
Oracle
Linux
7, 8, 9
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/sysconfig/modules/cylance.modules
/etc/modprobe.d/cylance.conf
/usr/lib/systemd/system/cylancesvc.service
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/systemd/system/cylancesvc.service.d/proxy.conf
Cylance
UI:
/etc/xdg/autostart/cylance-protect.desktop
/usr/share/applications/cylance-protect.desktop
/usr/share/gnome-shell/extensions/cylance-protect@cylance.com
SUSE
 (SLES) 11.x
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/modprobe.d/cylance.conf
/etc/init.d/cylancesvc
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Cylance
UI:
/etc/xdg/autostart/cylance-protect.desktop
/usr/share/applications/cylance-protect.desktop
SUSE
 (SLES) 12 SP1, SP2, SP3, SP4
SUSE
 (SLES) 15
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/sysconfig/modules/cylance.modules
/etc/modprobe.d/cylance.conf
/usr/lib/systemd/system/cylancesvc.service
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/systemd/system/cylancesvc.service.d/proxy.conf 
Cylance
UI:
/etc/xdg/autostart/cylance-protect.desktop
/usr/share/applications/cylance-protect.desktop
/usr/share/gnome-shell/extensions/cylance-protect@cylance.com
Ubuntu
 LTS/Xubuntu 14.04
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/modprobe.d/cylance.conf
/etc/init/cylancesvc.conf
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/init/cylancesvc.override
CylanceUI:
/usr/share/applications/cylance-protect.desktop
/etc/xdg/autostart/cylance-protect.desktop
Ubuntu
 LTS/Xubuntu 16.04, 18.04, 20.04
Debian
 10, 11
CylancePROTECT
:
/opt/cylance
/usr/src/CyProtectDrv-1.2
/tmp/CylanceDesktopArchive
/tmp/CylanceDesktopRemoteFile
/lib/modules/*/extra/CyProtectDrv.ko
/etc/modprobe.d/cylance.conf
/lib/systemd/system/cylancesvc.service
/etc/dbus-1/system.d/com.cylance.agent_server.conf
/var/run/cylancesvc.pid
Proxy configuration (only if required):
/etc/systemd/system/cylancesvc.service.d/proxy.conf
Cylance
UI:
/usr/share/applications/cylance-protect.desktop
/etc/xdg/autostart/cylance-protect.desktop