Configure device lifecycle management
Agents have the offline status when they are not communicating with the management console, such as when the user turns off their device. If an agent remains in the offline state for a long period of time, this could indicate that the device is no longer being used.
Using device lifecycle management, you can specify the number of days that a device can remain offline before it is marked as inactive in the management console. When a device is marked as inactive, you have the option to automatically remove it from the console after another specified number of days. For example, you can configure the device lifecycle management feature to mark an offline device as inactive after it has remained offline for 30 days. You can also configure the feature to remove a device from the console after it has been inactive for another 15 days.
When the device lifecycle management feature is enabled or changed, the system checks the offline date of each offline device and updates their status within 24 hours. For example, if there is a device that has been offline for 40 days, and the device lifecycle management feature is enabled and the Days Offline field is set to 30 days, the device state will change to "inactive" within a 24 hours. In another example, if there is a device that has been offline for 25 days, and the Days Offline field is set to 30 days, the device state will be set to "inactive" in 5 days, assuming it remains offline.
The console tracks the number of days that the device has remained in the offline or inactive states. When the device communicates with the console again, the device state changes to online and the timer resets.
- In the management console, clickSettings > Device Lifecycle.
- Turn on theEnable automated device lifecycle managementsetting.
- In theDays Offlinefield, specify the number of days (7 to 180) that a device must be offline before its status is changed to inactive.
- To delete inactive devices, turn on theRemove inactive devicessetting.
When you remove a device from the console, the device's data is deleted from the console, but the agent is not deleted on the device.
- In theDays inactivefield, specify the number of days (7 to 180) that a device must be inactive before it is automatically removed from the console.
- To view the state of a device, inAssets > Devices, see theStatecolumn.
- To view whether a device is included in device lifecycle management, inAssets > Devices, see theLifecycle managementcolumn. If you don't see the column, you might need to manually reveal the column.
- To exclude a device from device lifecycle management so that it is not marked as inactive after being offline, see Manage CylancePROTECT Desktop and CylanceOPTICS devices.