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  6. Configure device lifecycle management

Configure device lifecycle management

The
CylancePROTECT Desktop
 agent and the
CylanceOPTICS
 agent have the offline status when they are not communicating with the management console, such as when the user turns off their device. If an agent remains in the offline state for a long period of time, this could indicate that the device is no longer being used. The device lifecycle management does not apply to mobile device agents (for example,
CylancePROTECT Mobile
) or the
CylanceGATEWAY
 agent.
Using device lifecycle management, you can specify the number of days that a device can remain offline before it is marked as inactive in the management console. By default, offline devices are marked as Inactive after 60 days. You can also configure it to automatically remove devices marked as Inactive from the console after another specified number of days. By default, devices are removed from the console 60 days after they have been marked as Inactive. For example, you can configure the device lifecycle management feature to mark an offline device as inactive after it has remained offline for 30 days. You can also configure the feature to remove a device from the console after it has been inactive for another 15 days.
The device lifecycle management feature is enabled by default. When the device lifecycle management feature is changed, the system checks the offline date of each offline device and updates their status within 24 hours. For example, if there is a device that has been offline for 40 days, and the Days Offline field is set to 30 days, the device state will change to "Inactive" within 24 hours. In another example, if there is a device that has been offline for 25 days, and the Days Offline field is set to 30 days, the device state will be set to "Inactive" in 5 days, assuming it remains offline. Devices that are marked as Inactive continue to be protected, even though they are not communicating with the console.
The console tracks the number of days that the device has remained in the offline or inactive states. When the device communicates with the console again, the device state changes to online and the timer resets.
If you have enabled and fully configured device lifecycle management before January 2025, your settings are retained. If you have partially configured, or disabled device lifecycle management in your environment, see Changes to Device Lifecycle Management (DLCM).
  1. In the management console, click
    Settings > Device Lifecycle
    .
  2. In the
    Enable automated device lifecycle management
     section, in the
    Days Offline
     field, specify the number of days (7 to 180) that a device must be offline before its status is changed to inactive.
  3. To delete inactive devices, in the
    Remove inactive devices
     section, in the
    Days inactive
     field, specify the number of days (7 to 180) that a device must be inactive before it is automatically removed from the console.
    When you remove a device from the console, the device's data is deleted from the console, but the agent is not deleted on the device.
  4. Click
    Save
    .
  • To view the state of a device, in
    Assets > Devices
    , see the
    State
     column.
  • To view whether a device is included in device lifecycle management, in
    Assets > Devices
    , see the
    Lifecycle management
     column. If you don't see the column, you might need to manually reveal the column.
  • To exclude a device from device lifecycle management so that it is not marked as inactive after being offline, see Manage CylancePROTECT Desktop and CylanceOPTICS devices.