Removing the

CylanceOPTICS

agent from a device

When you uninstall the

CylanceOPTICS

agent from a device, any local data that was stored by

CylanceOPTICS

and log files are also removed. You must uninstall the

CylanceOPTICS

agent before you uninstall the

CylancePROTECT

agent.

To uninstall the agent, use the standard uninstall options available on the OS (for example, Add/Remove Programs on

Windows

or uninstall from Finder > Applications on

macOS

), or uninstall the

CylanceOPTICS

agent using the OS commands covered in the Cylance Endpoint Security Setup content.

For

Windows

, if you want to uninstall the agent using OS commands, the user must take ownership of the files and directories owned by the local system. If you enabled the prevent service shutdown feature for the

CylanceOPTICS

agent for

Windows

(under protection settings in the device policy), you must turn off this feature (or assign a different device policy where this feature is not enabled) before you try to remove the

CylanceOPTICS

agent.

It is a best practice to restart the device after you uninstall the agent.