Add an app, certificate, IP address, or domain to a CylancePROTECT Mobile safe or restricted list
CylancePROTECT Mobile
safe or restricted listIf you want to exempt a specific app or developer signing certificate from
CylancePROTECT Mobile
malware and sideload detection, or an IP address or domain from CylancePROTECT Mobile
message scanning, you can add it to the safe list. If you want to classify a specific app, developer signing certificate, IP address, or domain as a threat as soon as it is detected by these features, you can add it to the restricted list.- To add an app oriOSdeveloper certificate to the safe list, you need the app hash or the certificate common name. You can get this information fromProtection > Protect Mobile Alerts.
- If you want to add anAndroiddeveloper certificate to the safe or restricted list, you need to get the thumbprint of the certificate from the app binary. For instructions, visit support.blackberry.com/community to read article 70577.
- In the management console, on the menu bar, clickSettings > Global List (Mobile).
- Do any of the following:TaskStepsAdd a developer certificate to the malware and sideload detection safe list.
- On theSafetab, clickDevelopers.
- ClickAdd Certificate.
- Do one of the following:
- To add the signing certificate from an app file, clickSelect an app to get certificate information. Browse to and select the .apk or .ipa file and clickSubmit.
- To manually enter the certificate information, clickManually enter certificate information. Specify the certificate details and clickAdd.
- To import a list of certificates from a .csv file, clickImport certificate list from .csv file. Browse to and select the file and clickUpload.
Add a developer certificate to the malware and sideload detection restricted list (Androidonly).- On theRestrictedtab, clickDevelopers.
- ClickAdd Certificate.
- Do one of the following:
- To add the signing certificate from an app file, clickSelect an app to get certificate information. Browse to and select the .apk file and clickSubmit.
- To manually enter the certificate information, clickManually enter certificate information. Specify the certificate details and clickAdd.
- To import a list of certificates from a .csv file, clickImport certificate list from .csv file. Browse to and select the file and clickUpload.
Add an app to the malware and sideload detection safe list.- On theSafetab, clickApps.
- ClickAdd App.
- Do one of the following:
- To add an app file, clickSelect an app file. Browse to and select the .apk or .ipa file and clickSubmit.
- To manually enter the app hash, clickManually enter the app's hash info. Specify the app details and clickAdd.
- To import a list of apps from a .csv file, clickImport an app list from .csv file. Browse to and select the file and clickUpload.
If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.Add an app to the malware detection restricted list (Androidonly).- On theRestrictedtab, clickApps.
- ClickAdd App.
- Do one of the following:
- To add an app file, clickSelect an app file. Browse to and select the .apk file and clickSubmit.
- To manually enter the app hash, clickManually enter the app's hash info. Specify the app details and clickAdd.
- To import a list of apps from a .csv file, clickImport an app list from .csv file. Browse to and select the file and clickUpload.
If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.Add an IP address to the message scanning safe list (Androidonly).- On theSafetab, clickIP Addresses.
- ClickAdd IP Address.
- Do one of the following:
- To manually enter the IP address, clickManually enter IP address information. Specify the IP details and clickAdd.
- To import a list of IP addresses from a .csv file, clickImport IP address list from .csv file. Browse to and select the file and clickUpload.
Add an IP address to the message scanning restricted list (Androidonly).- On theRestrictedtab, clickIP Addresses.
- ClickAdd IP Address.
- Do one of the following:
- To manually enter the IP address, clickManually enter IP address information. Specify the IP details and clickAdd.
- To import a list of IP addresses from a .csv file, clickImport IP address list from .csv file. Browse to and select the file and clickUpload.
Add a domain to the message scanning safe list (Androidonly).- On theSafetab, clickDomains.
- ClickAdd Domain.
- Do one of the following:
- To manually enter the domain information, clickManually enter domain information. Specify the domain details and clickAdd.
- To import a list of domains from a .csv file, clickImport domain list from .csv file. Browse to and select the file and clickUpload.
Add a domain to the message scanning restricted list (Androidonly).- On theRestrictedtab, clickDomains.
- ClickAdd Domain.
- Do one of the following:
- To manually enter the domain information, clickManually enter domain information. Specify the domain details and clickAdd.
- To import a list of domains from a .csv file, clickImport domain list from .csv file. Browse to and select the file and clickUpload.
- To remove an app, certificate, IP address, or domain from any of the safe or restricted lists, select it and clickDelete. When you are prompted, clickDeleteagain.
- To export any of the safe or restricted lists, click
. Click
Exportto confirm.