Skip Navigation
  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Administration
  4. Cylance Endpoint Security Administration Guide
  5. Managing safe and unsafe lists for CylancePROTECT Desktop and CylancePROTECT Mobile
  6. Add an app, certificate, IP address, domain, or installer source to the CylancePROTECT Mobile safe or restricted list

Add an app, certificate, IP address, domain, or installer source to the
CylancePROTECT Mobile
 safe or restricted list

You can use the
CylancePROTECT Mobile
 safe and restricted lists to manage the following:
  • Exempt a specific app or developer signing certificate from malware and sideload detection.
  • Classify a specific app or developer signing certificate as a threat for malware and sideload detection.
  • Exempt an IP address or domain from message scanning.
  • Classify a specific IP address or domain as a threat for message scanning.
  • Exempt a specific installer source from sideload detection.
  • Classify a specific installer source as a threat for sideload detection.
  • In
    Protection > Protect Mobile Alerts
    , you can click alerts to view details such as the app hash, certificate details, package details, and so on. You might need this information when you follow the steps below to add items to the safe or restricted list.
  • If you want to add an
    Android
     developer certificate to the safe or restricted list, you must get the thumbprint of the certificate from the app binary. For instructions, see KB 70577.
  1. In the management console, on the menu bar, click
    Settings > Global List (Mobile)
    .
  2. Do any of the following:
    Task
    Steps
    Add a developer certificate to the malware and sideload detection safe list.
    1. On the
      Safe
       tab, click
      Developers
      .
    2. Click
      Add Certificate
      .
    3. Do one of the following:
      • To add the signing certificate from an app file, click
        Select an app to get certificate information
        . Browse to and select the .apk or .ipa file and click
        Submit
        .
      • To manually enter the certificate information, click
        Manually enter certificate information
        . Specify the certificate details and click
        Add
        .
      • To import a list of certificates from a .csv file, click
        Import certificate list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add a developer certificate to the malware and sideload detection restricted list.
    (
    Android
     only)
    1. On the
      Restricted
       tab, click
      Developers
      .
    2. Click
      Add Certificate
      .
    3. Do one of the following:
      • To add the signing certificate from an app file, click
        Select an app to get certificate information
        . Browse to and select the .apk file and click
        Submit
        .
      • To manually enter the certificate information, click
        Manually enter certificate information
        . Specify the certificate details and click
        Add
        .
      • To import a list of certificates from a .csv file, click
        Import certificate list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add an app to the malware and sideload detection safe list.
    1. On the
      Safe
       tab, click
      Apps
      .
    2. Click
      Add App
      .
    3. Do one of the following:
      • To add an app file, click
        Select an app file
        . Browse to and select the .apk or .ipa file and click
        Submit
        .
      • To manually enter the app hash, click
        Manually enter the app's hash info
        . Specify the app details and click
        Add
        .
      • To import a list of apps from a .csv file, click
        Import an app list from .csv file
        . Browse to and select the file and click
        Upload
        .
    If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.
    Add an app to the malware detection restricted list.
    (
    Android
     only)
    1. On the
      Restricted
       tab, click
      Apps
      .
    2. Click
      Add App
      .
    3. Do one of the following:
      • To add an app file, click
        Select an app file
        . Browse to and select the .apk file and click
        Submit
        .
      • To manually enter the app hash, click
        Manually enter the app's hash info
        . Specify the app details and click
        Add
        .
      • To import a list of apps from a .csv file, click
        Import an app list from .csv file
        . Browse to and select the file and click
        Upload
        .
    If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.
    Add an IP address to the message scanning safe list.
    (
    Android
     only)
    1. On the
      Safe
       tab, click
      IP Addresses
      .
    2. Click
      Add IP Address
      .
    3. Do one of the following:
      • To manually enter the IP address, click
        Manually enter IP address information
        . Specify the IP details and click
        Add
        .
      • To import a list of IP addresses from a .csv file, click
        Import IP address list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add an IP address to the message scanning restricted list.
    (
    Android
     only)
    1. On the
      Restricted
       tab, click
      IP Addresses
      .
    2. Click
      Add IP Address
      .
    3. Do one of the following:
      • To manually enter the IP address, click
        Manually enter IP address information
        . Specify the IP details and click
        Add
        .
      • To import a list of IP addresses from a .csv file, click
        Import IP address list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add a domain to the message scanning safe list.
    (
    Android
     only)
    1. On the
      Safe
       tab, click
      Domains
      .
    2. Click
      Add Domain
      .
    3. Do one of the following:
      • To manually enter the domain information, click
        Manually enter domain information
        . Specify the domain details and click
        Add
        .
      • To import a list of domains from a .csv file, click
        Import domain list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add a domain to the message scanning restricted list.
    (
    Android
     only)
    1. On the
      Restricted
       tab, click
      Domains
      .
    2. Click
      Add Domain
      .
    3. Do one of the following:
      • To manually enter the domain information, click
        Manually enter domain information
        . Specify the domain details and click
        Add
        .
      • To import a list of domains from a .csv file, click
        Import domain list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add an installer source to the sideload detection safe list.
    1. On the
      Safe
       tab, click
      Installer Sources
      .
    2. Click
      Add Installer Source
      .
    3. Do one of the following:
      • To manually enter the installation source information, click
        Manually enter installation source information
        . Specify the details and click
        Add
        .
      • To import a list of installer sources from a .csv file, click
        Import installation source list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add an installer source to the sideload detection restricted list.
    1. On the
      Restricted
       tab, click
      Installer Sources
      .
    2. Click
      Add Installer Source
      .
    3. Do one of the following:
      • To manually enter the installation source information, click
        Manually enter installation source information
        . Specify the details and click
        Add
        .
      • To import a list of installer sources from a .csv file, click
        Import installation source list from .csv file
        . Browse to and select the file and click
        Upload
        .
  • To remove an item from any of the safe or restricted lists, select it and click
    Delete
    . When you are prompted, click
    Delete
     again.
  • To export any of the safe or restricted lists, click Export icon. Click
    Export
     to confirm.