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Add an app, certificate, IP address, or domain to a
CylancePROTECT Mobile
safe or restricted list

If you want to exempt a specific app or developer signing certificate from
CylancePROTECT Mobile
malware and sideload detection, or an IP address or domain from
CylancePROTECT Mobile
message scanning, you can add it to the safe list. If you want to classify a specific app, developer signing certificate, IP address, or domain as a threat as soon as it is detected by these features, you can add it to the restricted list.
  • To add an app or
    iOS
    developer certificate to the safe list, you need the app hash or the certificate common name. You can get this information from
    Protection > Protect Mobile Alerts
    .
  • If you want to add an
    Android
    developer certificate to the safe or restricted list, you need to get the thumbprint of the certificate from the app binary. For instructions, visit support.blackberry.com/community to read article 70577.
  1. In the management console, on the menu bar, click
    Settings > Global List (Mobile)
    .
  2. Do any of the following:
    Task
    Steps
    Add a developer certificate to the malware and sideload detection safe list.
    1. On the
      Safe
      tab, click
      Developers
      .
    2. Click
      Add Certificate
      .
    3. Do one of the following:
      • To add the signing certificate from an app file, click
        Select an app to get certificate information
        . Browse to and select the .apk or .ipa file and click
        Submit
        .
      • To manually enter the certificate information, click
        Manually enter certificate information
        . Specify the certificate details and click
        Add
        .
      • To import a list of certificates from a .csv file, click
        Import certificate list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add a developer certificate to the malware and sideload detection restricted list (
    Android
    only).
    1. On the
      Restricted
      tab, click
      Developers
      .
    2. Click
      Add Certificate
      .
    3. Do one of the following:
      • To add the signing certificate from an app file, click
        Select an app to get certificate information
        . Browse to and select the .apk file and click
        Submit
        .
      • To manually enter the certificate information, click
        Manually enter certificate information
        . Specify the certificate details and click
        Add
        .
      • To import a list of certificates from a .csv file, click
        Import certificate list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add an app to the malware and sideload detection safe list.
    1. On the
      Safe
      tab, click
      Apps
      .
    2. Click
      Add App
      .
    3. Do one of the following:
      • To add an app file, click
        Select an app file
        . Browse to and select the .apk or .ipa file and click
        Submit
        .
      • To manually enter the app hash, click
        Manually enter the app's hash info
        . Specify the app details and click
        Add
        .
      • To import a list of apps from a .csv file, click
        Import an app list from .csv file
        . Browse to and select the file and click
        Upload
        .
    If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.
    Add an app to the malware detection restricted list (
    Android
    only).
    1. On the
      Restricted
      tab, click
      Apps
      .
    2. Click
      Add App
      .
    3. Do one of the following:
      • To add an app file, click
        Select an app file
        . Browse to and select the .apk file and click
        Submit
        .
      • To manually enter the app hash, click
        Manually enter the app's hash info
        . Specify the app details and click
        Add
        .
      • To import a list of apps from a .csv file, click
        Import an app list from .csv file
        . Browse to and select the file and click
        Upload
        .
    If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.
    Add an IP address to the message scanning safe list (
    Android
    only).
    1. On the
      Safe
      tab, click
      IP Addresses
      .
    2. Click
      Add IP Address
      .
    3. Do one of the following:
      • To manually enter the IP address, click
        Manually enter IP address information
        . Specify the IP details and click
        Add
        .
      • To import a list of IP addresses from a .csv file, click
        Import IP address list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add an IP address to the message scanning restricted list (
    Android
    only).
    1. On the
      Restricted
      tab, click
      IP Addresses
      .
    2. Click
      Add IP Address
      .
    3. Do one of the following:
      • To manually enter the IP address, click
        Manually enter IP address information
        . Specify the IP details and click
        Add
        .
      • To import a list of IP addresses from a .csv file, click
        Import IP address list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add a domain to the message scanning safe list (
    Android
    only).
    1. On the
      Safe
      tab, click
      Domains
      .
    2. Click
      Add Domain
      .
    3. Do one of the following:
      • To manually enter the domain information, click
        Manually enter domain information
        . Specify the domain details and click
        Add
        .
      • To import a list of domains from a .csv file, click
        Import domain list from .csv file
        . Browse to and select the file and click
        Upload
        .
    Add a domain to the message scanning restricted list (
    Android
    only).
    1. On the
      Restricted
      tab, click
      Domains
      .
    2. Click
      Add Domain
      .
    3. Do one of the following:
      • To manually enter the domain information, click
        Manually enter domain information
        . Specify the domain details and click
        Add
        .
      • To import a list of domains from a .csv file, click
        Import domain list from .csv file
        . Browse to and select the file and click
        Upload
        .
  • To remove an app, certificate, IP address, or domain from any of the safe or restricted lists, select it and click
    Delete
    . When you are prompted, click
    Delete
    again.
  • To export any of the safe or restricted lists, click Export icon. Click
    Export
    to confirm.