Add an app, certificate, IP address, domain, or installer source to the CylancePROTECT Mobile safe or restricted list
CylancePROTECT Mobile
safe or restricted listYou can use the
CylancePROTECT Mobile
safe and restricted lists to manage the following:
- Exempt a specific app or developer signing certificate from malware and sideload detection.
- Classify a specific app or developer signing certificate as a threat for malware and sideload detection.
- Exempt an IP address or domain from message scanning.
- Classify a specific IP address or domain as a threat for message scanning.
- Exempt a specific installer source from sideload detection.
- Classify a specific installer source as a threat for sideload detection.
- InProtection > Protect Mobile Alerts, you can click alerts to view details such as the app hash, certificate details, package details, and so on. You might need this information when you follow the steps below to add items to the safe or restricted list.
- If you want to add anAndroiddeveloper certificate to the safe or restricted list, you must get the thumbprint of the certificate from the app binary. For instructions, see KB 70577.
- In the management console, on the menu bar, clickSettings > Global List (Mobile).
- Do any of the following:TaskStepsAdd a developer certificate to the malware and sideload detection safe list.When a certificate has expired or been revoked, you must manually remove and add it again. To remove a certificate, select the certificate and click
- On theSafetab, clickDevelopers.
- ClickAdd Certificate.
- Do one of the following:
- To add the signing certificate from an app file, clickSelect an app to get certificate information. Browse to and select the .apk or .ipa file and clickSubmit.
- To manually enter the certificate information, clickManually enter certificate information. Specify the certificate details and clickAdd.
- To import a list of certificates from a .csv file, clickImport certificate list from .csv file. Browse to and select the file and clickUpload.
Delete, then clickYesto confirm. To add a valid certificate again, repeat the steps above.Add a developer certificate to the malware and sideload detection restricted list.(Androidonly)When a certificate has expired or been revoked, you must manually remove and add it again. To remove a certificate, select the certificate and click- On theRestrictedtab, clickDevelopers.
- ClickAdd Certificate.
- Do one of the following:
- To add the signing certificate from an app file, clickSelect an app to get certificate information. Browse to and select the .apk file and clickSubmit.
- To manually enter the certificate information, clickManually enter certificate information. Specify the certificate details and clickAdd.
- To import a list of certificates from a .csv file, clickImport certificate list from .csv file. Browse to and select the file and clickUpload.
Delete, then clickYesto confirm. To add a valid certificate again, repeat the steps above.Add an app to the malware and sideload detection safe list.- On theSafetab, clickApps.
- ClickAdd App.
- Do one of the following:
- To add an app file, clickSelect an app file. Browse to and select the .apk or .ipa file and clickSubmit.
- To manually enter the app hash, clickManually enter the app's hash info. Specify the app details and clickAdd.
- To import a list of apps from a .csv file, clickImport an app list from .csv file. Browse to and select the file and clickUpload.
If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.Add an app to the malware detection restricted list.(Androidonly)- On theRestrictedtab, clickApps.
- ClickAdd App.
- Do one of the following:
- To add an app file, clickSelect an app file. Browse to and select the .apk file and clickSubmit.
- To manually enter the app hash, clickManually enter the app's hash info. Specify the app details and clickAdd.
- To import a list of apps from a .csv file, clickImport an app list from .csv file. Browse to and select the file and clickUpload.
If an app contains multiple .apk files, you must manually enter the hash of each file. Optionally, you can add the app's signing certificate instead.Add an IP address to the message scanning safe list.(Androidonly)- On theSafetab, clickIP Addresses.
- ClickAdd IP Address.
- Do one of the following:
- To manually enter the IP address, clickManually enter IP address information. Specify the IP details and clickAdd.
- To import a list of IP addresses from a .csv file, clickImport IP address list from .csv file. Browse to and select the file and clickUpload.
Add an IP address to the message scanning restricted list.(Androidonly)- On theRestrictedtab, clickIP Addresses.
- ClickAdd IP Address.
- Do one of the following:
- To manually enter the IP address, clickManually enter IP address information. Specify the IP details and clickAdd.
- To import a list of IP addresses from a .csv file, clickImport IP address list from .csv file. Browse to and select the file and clickUpload.
Add a domain to the message scanning safe list.(Androidonly)- On theSafetab, clickDomains.
- ClickAdd Domain.
- Do one of the following:
- To manually enter the domain information, clickManually enter domain information. Specify the domain details and clickAdd.
- To import a list of domains from a .csv file, clickImport domain list from .csv file. Browse to and select the file and clickUpload.
Add a domain to the message scanning restricted list.(Androidonly)- On theRestrictedtab, clickDomains.
- ClickAdd Domain.
- Do one of the following:
- To manually enter the domain information, clickManually enter domain information. Specify the domain details and clickAdd.
- To import a list of domains from a .csv file, clickImport domain list from .csv file. Browse to and select the file and clickUpload.
Add an installer source to the sideload detection safe list.- On theSafetab, clickInstaller Sources.
- ClickAdd Installer Source.
- Do one of the following:
- To manually enter the installation source information, clickManually enter installation source information. Specify the details and clickAdd.
- To import a list of installer sources from a .csv file, clickImport installation source list from .csv file. Browse to and select the file and clickUpload.
Add an installer source to the sideload detection restricted list.- On theRestrictedtab, clickInstaller Sources.
- ClickAdd Installer Source.
- Do one of the following:
- To manually enter the installation source information, clickManually enter installation source information. Specify the details and clickAdd.
- To import a list of installer sources from a .csv file, clickImport installation source list from .csv file. Browse to and select the file and clickUpload.
- To remove an item from any of the safe or restricted lists, select it and clickDelete. When you are prompted, clickDeleteagain.
- To export any of the safe or restricted lists, click . ClickExportto confirm.