Status icons of the

CylancePROTECT Desktop

agent

Safe

: There are currently no active threats detected on the device. All threats were successfully blocked or terminated by the agent.

This status displays when all reported threats are blocked, terminated, or added to the exclusion list.

Unsafe

: There are active threats on the device, but they are not blocked from executing.

This status displays when a threat is detected and reported to

Cylance

Cloud services, but it is not blocked from running on the device. It also has not been added to the exclusion list in the device policy.

To resolve this status, try the following:

Open the
CylancePROTECT
agent UI to view a list of threats. Stop using the suspicious applications or terminate them to eliminate the threat.
If the threat is from a legitimate source, such as a work-related app or script, contact your administrator to add an exclusion in the device policy.

Offline

: The device could not connect to

Cylance

Cloud services.

This status might display for one of the following reasons:

The device is not connected to the Internet.
The device connection is blocked by a firewall or port.
The device is prevented from connecting to
Cylance
Cloud services.

To resolve this status, try the following:

Check the wired or wireless network connection.
Check your network settings. For example, if you are using a proxy or VPN connection, verify the configuration with your administrator.
Contact your administrator to verify your connection.