Skip Navigation
  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Cylance Endpoint Security User Guide
  4. Using the CylancePROTECT Mobile app
  5. Install and activate the CylancePROTECT Mobile app

Install and activate the
CylancePROTECT Mobile
 app

  • You are ready to activate the
    CylancePROTECT Mobile
     app when you receive an activation email from your administrator that contains information to activate the app.
  • Your administrator might have advised whether you are a directory or a
    BlackBerry Online Account
     user. If you are a
    BlackBerry Online Account
     user and you don't know your credentials, go to the BlackBerry Online Account password reset page to enter your email address and follow the instructions in the password reset email to set a password that you will use to activate the
    CylancePROTECT Mobile
     app.
  • JavaScript
     must be enabled in your default mobile browser. The
    CylancePROTECT Mobile
     app supports
    Google Chrome
    ,
    Samsung
     Internet, and
    Safari
    .
  1. Download and install the
    CylancePROTECT Mobile
     app from the
    App Store
     or
    Google Play
    . 
  2. Open the
    CylancePROTECT Mobile
     app.
  3. Review and agree to the
    BlackBerry
     privacy notice and terms and conditions.
  4. Do one of the following:
    Task
    Steps
    Activate the app using a
    QR Code
    1. Tap
      Scan QR Code
      .
    2. Scan the
      QR Code
       from the
      CylancePROTECT Mobile
       app activation email that you received.
    Directory user: Activate the app with your work email address and password
    1. Tap
      Sign in with your account credentials as instructed by your administrator
      .
    2. When prompted for your custom domain, type the domain from the
      CylancePROTECT Mobile
       app activation email that you received (option C). Tap
      Next
      .
    3. In the
      Username
       field, type your work email address. Tap
      Next
      .
    4. In the
      Password
       field, type your work email password. Tap
      Next
      .
    BlackBerry Online Account
     user: Activate the
    CylancePROTECT Mobile
     app with your
    BlackBerry Online Account
     email address and password
    1. Tap
      Sign in with your account credentials as instructed by your administrator
      .
    2. When prompted for your custom domain, type the domain from the
      CylancePROTECT Mobile
       app activation email that you received (option C). Tap
      Next
      .
    3. In the
      Username
       field, type the email address for your
      BlackBerry Online Account
      . Tap
      Next
      .
    4. In the
      Password
       field, type the password for your
      BlackBerry Online Account
      . Tap
      Next
      .
    Activate the
    CylancePROTECT Mobile
     app using an activation password
    1. Tap
      Enter credentials from your activation email
      .
    2. In the
      Custom domain
       field, type the domain from the
      CylancePROTECT Mobile
       app activation email that you received (option B).
    3. In the
      Username
       field, type your username.
    4. In the
      Activation password
       field, type the activation password.
    5. Tap
      Continue
      .
  5. Depending on the configuration by your administrator, you may receive multiple prompts to enable and allow access for different features. Complete the prompts and allow access permissions as necessary, and complete any additional instructions that are displayed.
    To detect network changes for the
    Wi-Fi
     protection feature, you must allow background location permissions all the time.
  • You must allow background activity for the
    CylancePROTECT Mobile
     app.
  • You can repeat these steps to install and activate the
    CylancePROTECT Mobile
     app on additional devices.
  • The
    CylancePROTECT Mobile
     app for
    Android
     notifies you when a new version of the app is available in
    Google Play
    . After 30 days, the app will download the update automatically and prompt you to complete the update and restart the app. After 60 days, you cannot use the app until you respond to the upgrade prompt.
  • The
    CylancePROTECT Mobile
     app for
    iOS
     supports automatic updates from the
    App Store
    .