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  2. Cylance Endpoint Security
  3. Cylance Endpoint Security User Guide
  4. Using the CylanceGATEWAY agent
  5. Enable Work Mode in the CylanceGATEWAY agent

Enable Work Mode in the
CylanceGATEWAY
 agent

If your administrator has set up
CylanceGATEWAY
 service for you, you can enable Work Mode in the
CylanceGATEWAY
 agent on
Windows
 and
macOS
 devices to access network resources safely and protect your device from suspicious and potentially malicious network activity. Your administrator can also force the agent to start and enable Work Mode automatically.
When Work Mode is enabled,
CylanceGATEWAY
 establishes secure connections between your device and your organization's network and the public Internet, analyzes your network activity, and applies network access policies managed by your administrator. To see a walkthrough on how to install and activate the
CylanceGATEWAY
 agent, see the How Do I install and activate the
CylanceGATEWAY
 agent.
If your administrator has configured the agent to enable Safe Mode, see Activate Safe Mode in the CylanceGATEWAY agent.
  • Install the
    CylanceGATEWAY
     agent. To download the agent, go to the BlackBerry Website and scroll down to the Download
    CylanceGATEWAY
     section.
  • Activate the agent using your directory or
    BlackBerry Online Account
     credentials. For more information about activating the agent, see the
    CylanceGATEWAY
     activation email that you received from your administrator. On
    macOS
     devices, when you are prompted, make sure that you select the "Allow Gateway to filter network content."
  1. On your computer, open the
    CylanceGATEWAY
     agent.
  2. Complete one of the following tasks:
    • Enable Work Mode: Click
      Enable Work Mode
      .
    • If your administrator has forced both the agent to start when you log in and enable Work Mode automatically, no action is required.
When the connection is established, the "Work Mode Enabled" status appears.
  • To view warnings about suspicious network activity, click The Warnings icon. From the Warnings screen, you can also choose to clear and mute warning notifications.
  • To view the policies that are assigned to the agent by your administrator, click The Policy Settings icon.