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Install and Activate the Gateway Agent

Nine simple steps to install and activate your Gateway agent from BlackBerry on your Windows and macOS devices

If your administrator has configured CylanceGATEWAY for you, you can download and install the CylanceGATEWAY agent on your Windows and macOS devices to provide you with secure connectivity to the Internet, access private network resources safely, and protect your device from suspicious and potentially malicious network activity.

Note: The BlackBerry Gateway agent is being renamed to CylanceGATEWAY. 

1) Download the CylanceGATEWAY agent 

Click the link in the activation email that you received to download and install the CylanceGATEWAY agent from the App Store or BlackBerry.com.

2) Open the CylanceGATEWAY agent and install the software

Read and accept the license agreement, then install the software.

3) Agree to the privacy notice

Click Continue.

4) Click Enable Work Mode

When Work Mode is enabled, the CylanceGATEWAY agent establishes secure connections between your device and your organization's network, analyzes your network activity, and applies network access policies managed by your administrator.

5) Enter your custom domain

The custom domain name is provided in the activation email that you received.

6) Enter your username 

If you activate the CylanceGATEWAY agent using your directory credentials, enter the username only. If you activate the CylanceGATEWAY agent using your BlackBerry Online Account credentials, enter your full email address.

The username is provided in the activation email that you received.

7) Enter your password

The password is provided in the activation email that you received.

8) Complete your two-step verification 

Complete any additional verification steps that your organization might require.  

9) That's it!

You have successfully installed and activated the CylanceGATEWAY agent. 

For more information about the CylanceGATEWAY agent, including enabling work mode, see the Cylance Endpoint Security User Guide.