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Using Cylance Endpoint Security as an end user
What is the CylancePROTECT Mobile app?
- Key features of the CylancePROTECT Mobile app
Using the CylancePROTECT Mobile app
What are the Cylance Endpoint Security agents?
- Status icons of the CylancePROTECT Desktop agent
Using the CylanceGATEWAY agent
- Enable Work Mode in the CylanceGATEWAY agent
  - CylanceGATEWAY agent settings
- Activate Safe Mode in the CylanceGATEWAY agent

Key features of the
CylancePROTECT Mobile
app

The

CylancePROTECT Mobile

app features warnings that are described in the following tables.

App security feature	Description
Malicious apps	Apps are analyzed to determine whether they are potentially malicious. If you installed an app that is considered to be malicious, the CylancePROTECT Mobile app sends a device notification.
Sideloaded apps	Sideloaded apps are apps that are installed from unofficial or unknown sources are considered to be unsafe because they don’t follow the same restrictions or protections as apps distributed through official app stores. The CylancePROTECT Mobile app sends a device notification when a sideloaded app is detected.

Device security feature	Description
Developer options	When developer options are enabled on your device, some sensitive settings and options become available. The CylancePROTECT Mobile app sends a device notification when developer options are enabled.
Root detection	If your device is rooted or jailbroken, it means that you or someone else ran software or performed an action on the device that allows root access to the operating system of the device. You or your administrator might have to remove the rooting software from the device or perform some actions on the device to restore the device to the default state. The CylancePROTECT Mobile app sends a device notification when it detects the device is rooted or jailbroken.
Full disk encryption	Unencrypted data on your device can be easily read by an unauthorized user. The CylancePROTECT Mobile app sends a device notification when encryption is not enabled.
Screen lock	Setting a screen lock prevents unauthorized access on your device, for example, if your device is lost or stolen. The CylancePROTECT Mobile app sends a device notification if a screen lock password or fingerprint has not been set.
Attestation	The CylancePROTECT Mobile app on your device is periodically checked for integrity and authenticity. The CylancePROTECT Mobile app sends a device notification if your device does not pass any of these checks. On Samsung devices, the CylancePROTECT cloud services can also use Samsung Knox Enhanced Attestation in regular intervals to validate the integrity of devices. Knox Enhanced Attestation is hardware-based and can detect device tampering, rooting, OEM unlock, and IMEI or serial number falsification, in addition to performing app health checks.
Device OS	Your administrator might restrict some device OS versions that do not meet your organization's security requirements. The CylancePROTECT Mobile app sends a device notification when it detects the device is running a restricted device OS version.
Device model	Your administrator might restrict some device models that do not meet your organization's security requirements. The CylancePROTECT Mobile app sends a device notification when it detects the device is running a restricted device OS model.

Network protection feature	Description
Wi-Fi security	If your device is connected to a Wi-Fi access point whose network encryption protocol is considered to be insecure, the CylancePROTECT Mobile app sends a device notification.
Network connection	The CylancePROTECT Mobile app evaluates its network connection to the CylancePROTECT Mobile cloud services to determine whether the connection is safe. If the connection is considered to be unsafe, the CylancePROTECT Mobile app sends a device notification.

Message scanning feature	Description
SMS message scanning	When you receive SMS messages that contain URLs, the URLs are scanned to determine whether they are potentially malicious. The CylancePROTECT Mobile app sends a device notification when a malicious URL is detected.

CylanceGATEWAY feature	Description
Work mode	Enable work mode in the CylancePROTECT Mobile app to access network resources safely and protect your device from suspicious and potentially malicious network activity.

What is the CylancePROTECT Mobile app?