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  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Cylance Endpoint Security User Guide
  4. Using the CylancePROTECT Mobile app
  5. Resolve mobile threats

Resolve mobile threats

When the
CylancePROTECT Mobile
 app detects mobile threats on your device, you receive a device notification. You can open the
CylancePROTECT Mobile
 app to quickly identify the threats and resolve them.
  1. Open the
    CylancePROTECT Mobile
     app.
  2. Tap
    Device Health
    .
  3. Expand one of the following sections:
    • App security
    • Device security
    • Network protection
  4. Use the following table to help resolve any threats that were detected on the device.
    Feature
    Platform
    Description
    Resolution
    App security
    Malicious apps
    Android
    Expand the section to display a list of any malicious apps that the app has detected.
    Tap
    Fix
     to uninstall a malicious app from the device OS.
    Sideloaded apps
    Android
    iOS
    Sideloaded apps are apps that were installed from unknown or untrusted sources.
    On
    Android
     devices, expand the section to display a list of any sideloaded apps that the app has detected.
    On
    iOS
     devices, expand the section to display a list of third-party application developer profiles that are trusted and installed on your device.
    Tap
    Fix
     to view instructions for removing the sideloaded app.
    On
    Android
     devices, you are directed to the device settings to uninstall the app.
    On
    iOS
     devices, you are directed to the Settings app to remove the trusted app profile from your device.
    Device security
    Developer options
    Android
    Developer options indicates whether developer mode is enabled on the device.
    Tap
    Fix
     to view instructions for turning off developer mode. You are directed to the device settings to turn off developer mode.
    Root detection
    Android
    iOS
    Root detection displays a notification if the app detects that the device is rooted or jailbroken.
    No action in the app. You must contact your administrator for a resolution.
    Full disk encryption
    Android
    Full disk encryption indicates whether disk encryption is enabled on the device.
    Tap
    Fix
     to view instructions for turning on disk encryption. You are directed to the device settings to turn on disk encryption.
    Screen lock
    Android
    iOS
    Screen lock indicates whether a screen lock option (for example, a password or fingerprint) is currently enabled on the device.
    Tap
    Fix
     to view instructions for turning on a screen lock.
    On
    Android
     devices, you are directed to go to the device settings to turn on a screen lock.
    Device attestation
    Android
    iOS
    On
    Android
     devices, a notification is displayed if the
    CylancePROTECT Mobile
     app fails any of the following:
    • SafetyNet
       or
      Play Integrity
       attestation
    • Hardware certificate attestation
    • Hardware attestation security level lower than what is configured in the
      CylancePROTECT Mobile
       policy
    • Hardware attestation security patch level is lower than what is configured in the
      CylancePROTECT Mobile
       policy
    • Hardware attestation boot state is unverified
    On
    iOS
     devices, a notification is displayed if the
    CylancePROTECT Mobile
     app fails an integrity check using the
    Apple
     DeviceCheck framework.
    For
    Android
     devices, if the security patch level does not meet the configured minimum patch, tap
    Fix
     to check for software updates.
    For other attestation alerts and integrity checks, there is no action in the app. You must contact your administrator for a resolution.
    Device OS
    Android
    iOS
    Device OS indicates whether the device OS meets the requirements in the
    CylancePROTECT
     policy that is assigned to you.
    Tap
    Fix
     to view instructions for upgrading the OS.
    On
    Android
     devices, you are directed to the device settings to upgrade the OS.
    Device model
    Android
    iOS
    Device model indicates whether the device model meets the requirements in the
    CylancePROTECT
     policy that is assigned to you.
    There is no action to perform in the app. You must contact your administrator for a resolution.
    Network protection
    Network connection
    Android
    iOS
    Network connection indicates whether the current network is unsafe.
    Tap
    Fix
     to view instructions for disconnecting from the unsafe network.
    On
    Android
     devices, there is an option to go to the device settings to disconnect from the network.
    Wi-Fi
     security
    Android
    Wi-Fi
     security indicates whether the current
    Wi-Fi
     network is insecure.
    Tap
    Fix
     to view instructions for disconnecting from the
    Wi-Fi
     network.
    On
    Android
     devices, there is an option to go to the device settings to disconnect from the
    Wi-Fi
     network.
    Message scanning features
    Malware messages detected
    Android
    iOS
    Identify SMS text messages with potentially malicious URLs.
    On
    Android
     devices, tap
    Fix
     to go to the default messaging app to delete the text messages.
    On
    iOS
     devices, the text messages are automatically filtered to the junk folder.