CylanceGATEWAY agent settings
CylanceGATEWAY
agent settingsYou can configure settings for the
CylanceGATEWAY
agent. Setting names may appear differently depending on the device OS.Setting | Description |
|---|---|
Deactivate | Click this button to deactivate the CylanceGATEWAY agent. When the agent is deactivated, it can't receive policy updates from CylanceGATEWAY . |
Report a Problem | Click this button to send a problem report and the agent log files to BlackBerry . For troubleshooting assistance, contact your IT administrator before you report a problem to BlackBerry . |
Use TCP | Select this option to use TCP for connections to CylanceGATEWAY if your organization's firewall doesn't allow UDP connections. |
Launch CylanceGATEWAY automatically when I sign in to this computer | Select this option to start the CylanceGATEWAY agent whenever you log in to your Windows or macOS device.If your administrator has applied the policy "Start CylanceGATEWAY when I sign in", it overrides your agent setting, but you can still manually stop the agent. |
Enable Work Mode automatically when CylanceGATEWAY lanches | Select this option to enable work mode whenever the CylanceGATEWAY agent starts.If your administrator has applied the policy "Enable Work Mode Automatically" after the agent starts, it overrides your agent setting, but you can manually enable or disable Work Mode. |
If you want the
CylanceGATEWAY
agent to both start and enable work mode automatically each time that you sign in to your Windows
or macOS
device, you must select both the Launch CylanceGATEWAY automatically when I sign in to this computer
and Enable Work Mode automatically when CylanceGATEWAY launches
.
If your administrator has applied a policy to both "Start
CylanceGATEWAY
when I sign in" and "Enable Work Mode Automatically", the policy overrides your agent settings, but you can still manually enable or disable Work Mode after the agent starts or stop the agent.