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  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Cylance Endpoint Security User Guide
  4. Using the CylancePROTECT Mobile app
  5. Report a problem to BlackBerry

Report a problem to
BlackBerry

For troubleshooting assistance, contact your IT administrator before you report a problem to
BlackBerry
.
  1. In the
    CylancePROTECT Mobile
     app home screen, tap The Tune icon.
  2. Tap
    Report a problem
    .
  3. Type a comment about the problem.
  4. Tap
    Send
    .