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  1. BlackBerry Docs
  2. Cylance Endpoint Security
  3. Cylance Endpoint Security User Guide
  4. Using the CylanceGATEWAY agent
  5. Activate Safe Mode in the CylanceGATEWAY agent

Activate Safe Mode in the
CylanceGATEWAY
 agent

If your administrator has set up
CylanceGATEWAY
 for you and has configured the
CylanceGATEWAY
 agent to use Safe Mode on your
macOS
 or
Windows
 device, the agent automatically enables Safe Mode protection for network traffic that does not use the Work Mode tunnel. If you use an unmanaged
macOS
 device, you will be prompted once to allow the
CylanceGATEWAY
 system extension before you can use Safe Mode. After Safe Mode is configured, you cannot disable it. If you try to manually stop the agent, the agent will automatically start in the background on your device. 
  • Install the
    CylanceGATEWAY
     agent. To download the agent, go to the BlackBerry Website and scroll down to the Download
    CylanceGATEWAY
     section.
  • Activate the agent using your directory or
    BlackBerry Online Account
     credentials. For more information about activating the agent, see the
    CylanceGATEWAY
     activation email that you received from your administrator. On
    macOS
     devices, when you are prompted, make sure that you select the "Allow Gateway to filter network content."
  1. On your
    macOS
     or
    Windows
     device, open the
    CylanceGATEWAY
     agent.
  2. If you are using an unmanaged
    macOS
     device and are prompted to allow the system extensions for
    CylanceGATEWAY
    . Perform the following actions:
    If you do not allow the system extensions on your
    macOS
     device, the
    CylanceGATEWAY
     agent displays
    Work Mode Disabled - Safe Mode Inactive
    .
    1. On the
      SafeMode Activation
       prompt, click
      Open Security Preferences
      .
    2. Click
      Security & Privacy
      .
    3. Click
      Click the lock to make changes
      .
    4. In the
      System Preferences
       dialog box, enter the administrator password for your device. Click
      Unlock
      . 
When the connection is established, the "Work Mode Disabled - Safe Mode Active" status appears. If you enable Work Mode, the status displays "Work Mode Enabled - Safe Mode Inactive."
  • On
    macOS
     devices, if the connection is not established, click The Safe Mode - tunnel not established icon to view more information about an error. 
  • On
    macOS
     and
    Windows
     devices, if your organization or home and remote environments experience network issues, the agent displays The Safe Mode degraded icon and "Work Mode Disabled - Safe Mode Degraded". To resolve this status, try the following:
    • Organization environment: Check your wired or wireless network connection or contact your IT administrator for assistance.
    • Home and remote environments: Check your Internet connectivity or contact your ISP for assistance.
  • To view warnings about suspicious network activity, click the Warnings icon. From the Warnings screen, you can also choose to clear and mute warning notifications.
  • To view the policies that are assigned to the agent by your administrator, click the Policy Settings icon.