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  3. BlackBerry AtHoc Mobile App 4.8
  4. Mobile App User Guide
  5. Update the status of an accountability event
  6. Check Accountability Officer availability

Check Accountability Officer availability

When an accountability event is sent to an Accountability Officer (AO) to reply on behalf of targeted users, the operator who initiated the accountability event from
BlackBerry AtHoc
 does not know whether AOs are available to do their job. To enable operators to confirm AOs are available, a response option is added for AOs.
You must have Accountability Manager and Accountability Officer permissions to manage users.
  1. Tap The Globe icon on your device.
  2. Tap the accountability event.
  3. Optionally, if your administrator has enabled smart card authentication, a certificate selection window opens on your device. Tap a valid certificate and then tap
    Continue
    .
  4. Tap
    Reply
    . The response options are displayed.
  5. Tap one of the following options depending on your availability:
    • I am available to update user status
    • I am not available to update user status
  6. If you tap
    I am available to update user status
    , complete the following steps:
    1. Tap
      I am available to update user status
      . A pop-up message with options is displayed.
    2. Tap
      Manage Users' status
       to update the users' status or tap
      Close
       to close the message window.
    3. When you tap
      Manage Users' status
      , the Manage Users status screen opens.
    4. From the list of users, tap
      Manage
       to update the status of the user you want.
    5. From the
      Status
       list, select a status.
    6. Optionally, in the
      Comments
       text box, add a comment.
    7. Tap The Done icon.
  7. If you tap
    I am not available to update user status
    , your status gets updated.
When an accountability event has ended, you can only view the status history of the impacted users. You cannot edit the status of the users.