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Smart card authentication error codes

When smart card authentication is enabled, the mobile app may display the error codes described in the following table.
Error code
Error message
1020
The request contains an invalid RedirectUri. The parameter exists in the query string and is not an empty value.
1030
The request contains an invalid organization code.
2010
MTLS authentication is not configured for the organization based on the organization code and Client ID.
2020
The primary regex (CAC/PIV) is not defined for the organization.
2030
The mapping ID cannot be extracted from the certificate. The regex is invalid or the mapping ID is empty.
3010
The user could not be found in
BlackBerry AtHoc
. The mapping ID is not set for the user.
3020
The user is disabled or deleted in
BlackBerry AtHoc
.