Grant operator permissions to a user Skip Navigation

Grant operator permissions to a user

When you grant operator permissions to a user, you select which roles the user has in
BlackBerry AtHoc
. The roles a user has determine the
BlackBerry AtHoc
features they can access. The roles that can be assigned to users are determined by the enabled features in an organization.
Only Organization Administrators, Enterprise Administrators, and System Administrators can grant operator permissions to users. Operators cannot update their own permissions. Operators cannot assign or revoke higher level operator permissions than their own permissions. For example, an operator with Organization Administrator permissions can revoke or grant Organization Administrator permissions to another operator, but cannot grant Enterprise Administrator or System Administrator permissions
Only System Administrators and Enterprise Administrators can grant operator permissions to users in an enterprise or super enterprise organization.
User accounts that have the
Service Account
option selected do not have their operator permissions revoked in the following scenarios:
  • Automatic revocation setting in the Security Policy settings.
  • Operator role import.
  • From the
    More Actions
    menu on the user profile.
  • Manual removal of operator permissions by clicking
    Edit Operator Permissions
    on the profile page.
User accounts that have the
Service Account
option selected can have their operator permissions revoked through user move.
  1. Create a user or select an existing user. After you create a new user and click
    Save
    , the user details screen appears.
  2. Click
    Grant Operator Permissions
    .
  3. On the
    Operator Permissions
    screen, in the
    Operator Roles
    section, click the
    Operator Roles
    list and select the roles you want to assign to the user.
    As you select roles, they appear on the screen under the Operator Roles drop-down list. If you select more than three roles, the first three are displayed, and the rest can be seen by clicking the scrollbar that appears in the field.
    Click
    Operator Roles and Permissions Matrix
    to view a complete mapping of
    BlackBerry AtHoc
    roles and their capabilities.
  4. Optionally, in the
    User
    section, select the
    Permissions Expire
    option
    Never
    or
    Choose a Date
    . If you select the
    Choose a Date
    option, select a date from the calendar picker that appears.
  5. Optionally, in the
    User
    section, select the
    Service Account
    check box. Select this option only for service accounts that are used to enable services such as SMS Opt-In, the User Sync Client, or API. Selecting this option prevents the user account from being automatically disabled or deleted, or having its operator permissions automatically revoked. If this option is selected,
    Never
    must be selected as the
    Permissions Expire
    option.
  6. Optionally, in the
    Password
    section, enter and confirm a password that meets the specified requirements.
  7. Optionally, in the
    Password
    section, select the check boxes to specify if the user must change their password at next login and whether the password expires.
  8. Click
    Save
    .
You can also grant operator permissions using the Import Operators feature. For more information, see Importing and exporting operators.