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Organization Administrator

The Organization Administrator role provides the maximum privileges in a single organization.


  • Create and publish alerts
  • Create and save a draft alert
  • View, search for, and mark alerts as reviewed from the Inbox
  • Forward and reply to alerts from the Inbox
  • Create, edit, duplicate, end, publish, and delete alerts, find alerts on the live map, and search for alerts from the Sent Alerts screen
  • Export sent alerts from the Sent Alerts screen
  • View advanced reports and the users list from Sent Alerts
  • Create, edit, import, export, search for, delete, and duplicate alert templates
  • Reset system alert template to default values
  • Create new alert folders, edit personal folders, search for folders
  • Configure audio files
  • Configure delivery templates
  • Configure devices
  • Configure mobile alert settings
  • Configure alert rules
  • Create and edit alert placeholders
  • View, search, and export activity logs
  • Create and edit activity logs
  • Publish activity logs


  • Add, edit, or delete users
  • Import and export users
  • Enable and disable users
  • Add and remove users from static distribution lists
  • Move and subscribe users from their suborganization to other suborganizations
  • Grant operator permissions
  • Revoke operator permissions
  • Manage distribution lists
  • Manage user attributes
  • Prioritize personal devices
  • Create and import service accounts

Mobile publishing

Publish alerts from the mobile app

Publisher map

Export users list

Live map

  • Access the live map
  • View layers
  • View users
  • View users in drawn shapes
  • View incoming alerts
  • View live alerts and events
  • Publish a quick alert
  • Export users


Use the live map


View personnel, alerts usage, and user summary reports

Organizations (Connect)

  • View Connected organizations
  • Connect with organizations
  • View sent invitations
  • Access All Organizations screen
  • Access the Connect profile


  • Create a new plan
  • Edit a plan
  • Delete a plan
  • Duplicate a plan
  • Disable a plan
  • Enable a plan
  • Approve a plan
  • View active plans

Plan Incidents

  • Create an incident
  • Edit an incident
  • Edit a draft incident
  • End an incident
  • Publish an incident
  • Export an incident
  • Activate plan steps


  • Start a collaboration
  • View and participate in all active collaborations in their organization
  • View and participate in collaborations from the
    BlackBerry AtHoc
    mobile app
  • End a collaboration
  • Export ended collaborations

Basic settings

  • Configure general settings
  • Configure dependent profile page layout
  • Configure alert placeholder settings
  • Configure alert template settings
  • Configure alert folder settings
  • Configure delivery template settings
  • Configure audio file settings
  • Configure mobile alert settings
  • Configure alert rule settings
  • Configure map settings
  • Configure external events settings

AtHoc Connect settings

AtHoc Connect
profile settings

System setup settings

  • Configure security policy settings
  • Configure integration manager settings
  • Configure API application settings
  • Access the operator audit trail
  • View geocoding summary and logs

User settings

  • Grant external operator permissions
  • Disable and delete end users
  • Configure distribution list folders
  • Configure user attribute settings
  • Translate custom user attributes
  • Configure user authentication
  • Configure SMS Opt-in

Map settings

  • Manage map settings
  • Set default map view
  • Add shape layer
  • Add distribution list

Device settings

  • Configure device settings
  • Configure mass device endpoints
  • Configure desktop app settings
  • Configure mobile app settings

Device Manager

  • Access the device manager
  • View device details
  • Enable and disable devices
  • Edit devices
  • Set device delivery preference