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System Administrator

Designed for the people responsible for maintaining the entire system of servers, who are often IT staff. This role hides user information by default, but can increase its own roles if needed to accomplish more tasks. This role can only be given in the System Setup (3) organization.


  • Search for, view, and export alerts from suborganizations from the Sent Alerts screen
  • Reset system alert template to default values


  • Grant operator permissions
  • Revoke operator permissions

Live map

  • Access the live map
  • View layers
  • View users
  • View users in drawn shapes
  • View incoming alerts
  • View live alerts and events
  • Publish a quick alert
  • Export users

Basic settings

  • Configure general settings
  • Update the organization code in General Settings
  • Enable dependents
  • Configure dependent profile page layout
  • Enable organization subscription
  • Configure alert placeholder settings
  • Configure alert folder settings
  • Configure delivery template settings
  • Configure audio file settings
  • Configure mobile alert settings
  • Configure alert rule settings
  • Configure map settings
  • Configure external events settings

System setup settings

  • Configure security policy settings
  • Configure global system health settings
  • Configure system settings
  • Configure system health settings
  • Access and export the diagnostic log
  • Clear the diagnostic log
  • Access archive settings
  • Access the organizations manager settings
  • Configure feature enablement
  • Configure integration manager settings
  • Configure API application settings
  • Access the operator audit trail
  • View geocoding summary and logs
  • Enable the SMS Opt-in service URL

User settings

  • Grant external operator permissions
  • Revoke operator permissions
  • Configure distribution list folders
  • Configure user attribute settings
  • Translate custom user attributes
  • Configure user authentication
  • Configure SMS Opt-in

Map settings

  • Manage map settings
  • Set default map view
  • Add shape layer
  • Add distribution list

Device settings

  • Configure device settings
  • Configure mass device endpoints
  • Configure desktop app settings

Device Manager

  • Access the device manager
  • View device details
  • Enable and disable devices
  • Edit devices
  • Copy devices
  • Delete devices
  • Set device delivery preference
  • Update device name