Send a BlackBerry Dynamics app unlock key and QR code to a user Skip Navigation

Send a
BlackBerry Dynamics
app unlock key and QR code to a user

You can send app unlock keys and QR codes to a user if one of their
BlackBerry Dynamics
apps has become locked. You can edit the template for the email message that is sent to the user.
  1. In the management console, on the menu bar, click
    Users
    .
  2. Search for a user account.
  3. In the search results, click the name of the user account.
  4. Click the user’s device.
  5. In the
    BlackBerry Dynamics
    section in the
    App actions
    row, select “Unlock app” for the app that you want to send an email to the user for.
  6. In the
    Unlock app
    page, in the
    Email template
    field, select
    BlackBerry Dynamics
    unlock key email.
  7. Click
    Send
    .